NDSP Community Engagement & Partnerships Manager

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview At Gallagher Bassett, we pride ourselves on delivering tailored solutions that make a meaningful impact. As part of NDSP, a Gallagher Bassett company, you’ll join a team dedicated to empowering people with disabilities to navigate the National Disability Insurance Scheme (NDIS) with confidence. Operating within our Growth Team, The NDSP Community Engagement & Partnerships Manager role is focused on providing exceptional, client-centered service and that simplifies the NDIS experience for participants. How you'll make an impact The primary purpose of the Community Engagement & Partnerships Manager is to contribute to the growth of NDSP’s client base by creating a pipeline of new plan management clients. This is done by building relationships with and promoting the services of NDSP Plan Managers to external stakeholders, including: · Support Coordinators · Psychosocial Recovery Coaches · Local Area Coordinators & Early Childhood Partners · NDIS Service Providers · NDIS Participants and their immediate Circles of Support · Community Groups within the sector The role will also support an empathetic and effortless on-boarding experience for clients and stakeholders joining the NDSP Plan Managers Community is achieved. About you About You To be our next Community Engagement & Partnerships Manager, you’ll have: · Experience in working within Disability Sector and knowledge of NDIS, desirable but not mandatory · 3+ years of experience in a Business Development and Client Relationship Management/ Account Management role(s). Experience in sectors such as Disability, Allied Health, Insurance or Financial services desirable · Excellent verbal, public speaking, and written communication skills · Strong relationship building skills with an empathetic and person-centred approach to internal team and external customer interactions · The ability to plan and activate local area marketing strategies · Demonstrated ability to deliver an exceptional customer centric experience · Excellent communications skills in both verbal and written forms · Ability to effectively manage Account Management based enquiries and complaints through to resolution · Ability to initiate, build and maintain collaborative and effective partnerships across all organisational levels · High level literacy and numeracy skills with IT expertise; Office 365, CRM and databases What behaviour you display when working · Strong client-centred service excellence ethos · Commitment to supporting people to achieve goals and be empowered to have greater quality of life, choice and control · Organised, self-driven, with a strong sense of accountability and ownership of tasks · Promotes teamwork and is team success orientated · Demonstrates high level of agility and resilience · Well-developed problem-solving ability, adept at finding creative solutions to challenges · Ability to be flexible and adaptable to be able to respond to continual changing priorities About Us Gallagher Bassett is a global leader in insurance, risk management, and organisational wellbeing. As part of our family, My Plan Manager and NDSP are Australia's leading providers of NDIS plan management services. The NDIS is one of Australia’s most significant social reforms, transforming the lives of people with disabilities. At My Plan Manager, we simplify the NDIS by managing financial administration – including budgets, invoices, and compliant reporting – so participants can focus on what matters most to them. Our values of kindness, genuineness, innovation, and inclusivity drive everything we do, and we’re proud to be part of the Gallagher Bassett family, delivering solutions that make a difference. When you join us, you’ll enjoy: Full-time positionswith flexible rostering (between 8am and 5:30pm, Monday to Friday). A bright, modern officein a prime city location. The opportunity to arrange hybrid working arrangements after probation. Ongoing training, support, and guidanceto help you reach your full potential. A reward and recognition program to celebrate your achievements. Career growth opportunitieswithin a global organisation. Two extra days of paid leaveannually to volunteer with a registered charity of your choice. A fun, inclusive, and vibrant workplace culture that celebrates diversity. To Apply If this opportunity sounds right for you, we would love to hear from you! To be considered for this opportunity, you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position. We Embrace Equal Opportunity At Gallagher Bassett and My Plan Manager Group, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our clients, team, and work. We’re proud to be an equal opportunity employer that embraces diversity and inclusion. Join us and make a difference in the lives of people with disabilities while growing your career with a global leader. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. The primary purpose of the Community Engagement & Partnerships Manager is to contribute to the growth of NDSP’s client base by creating a pipeline of new plan management clients. This is done by building relationships with and promoting the services of NDSP Plan Managers to external stakeholders, including: · Support Coordinators · Psychosocial Recovery Coaches · Local Area Coordinators & Early Childhood Partners · NDIS Service Providers · NDIS Participants and their immediate Circles of Support · Community Groups within the sector The role will also support an empathetic and effortless on-boarding experience for clients and stakeholders joining the NDSP Plan Managers Community is achieved. About You To be our next Community Engagement & Partnerships Manager, you’ll have: · Experience in working within Disability Sector and knowledge of NDIS, desirable but not mandatory · 3+ years of experience in a Business Development and Client Relationship Management/ Account Management role(s). Experience in sectors such as Disability, Allied Health, Insurance or Financial services desirable · Excellent verbal, public speaking, and written communication skills · Strong relationship building skills with an empathetic and person-centred approach to internal team and external customer interactions · The ability to plan and activate local area marketing strategies · Demonstrated ability to deliver an exceptional customer centric experience · Excellent communications skills in both verbal and written forms · Ability to effectively manage Account Management based enquiries and complaints through to resolution · Ability to initiate, build and maintain collaborative and effective partnerships across all organisational levels · High level literacy and numeracy skills with IT expertise; Office 365, CRM and databases What behaviour you display when working · Strong client-centred service excellence ethos · Commitment to supporting people to achieve goals and be empowered to have greater quality of life, choice and control · Organised, self-driven, with a strong sense of accountability and ownership of tasks · Promotes teamwork and is team success orientated · Demonstrates high level of agility and resilience · Well-developed problem-solving ability, adept at finding creative solutions to challenges · Ability to be flexible and adaptable to be able to respond to continual changing priorities About Us Gallagher Bassett is a global leader in insurance, risk management, and organisational wellbeing. As part of our family, My Plan Manager and NDSP are Australia's leading providers of NDIS plan management services. The NDIS is one of Australia’s most significant social reforms, transforming the lives of people with disabilities. At My Plan Manager, we simplify the NDIS by managing financial administration – including budgets, invoices, and compliant reporting – so participants can focus on what matters most to them. Our values of kindness, genuineness, innovation, and inclusivity drive everything we do, and we’re proud to be part of the Gallagher Bassett family, delivering solutions that make a difference. When you join us, you’ll enjoy: Full-time positionswith flexible rostering (between 8am and 5:30pm, Monday to Friday). A bright, modern officein a prime city location. The opportunity to arrange hybrid working arrangements after probation. Ongoing training, support, and guidanceto help you reach your full potential. A reward and recognition program to celebrate your achievements. Career growth opportunitieswithin a global organisation. Two extra days of paid leaveannually to volunteer with a registered charity of your choice. A fun, inclusive, and vibrant workplace culture that celebrates diversity. To Apply If this opportunity sounds right for you, we would love to hear from you! To be considered for this opportunity, you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position. We Embrace Equal Opportunity At Gallagher Bassett and My Plan Manager Group, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our clients, team, and work. We’re proud to be an equal opportunity employer that embraces diversity and inclusion. Join us and make a difference in the lives of people with disabilities while growing your career with a global leader.