IT Manager - Modern Workspace & End User Computing

Ketjen is hiring for a IT Manager (Modern Workspace and End User Computing). This position is hybrid and located in Clear Lake, Texas, in-office and located in Clear Lake.

What You Will Do

• Modern Workspace Strategy & Architecture

   • Define and execute the enterprise Modern Workplace strategy aligned to business goals, productivity, and cost efficiency

  • Architect and manage a secure, scalable digital workplace leveraging Microsoft 365 and cloud-first principles

  • Standardize end-user computing (EUC) platforms, including device lifecycle, OS standards, and workplace experience

  • Lead roadmap for collaboration, mobility, and digital employee experience (DEX)

    

  Collaboration & Productivity Platforms

   • Own and optimize collaboration tools including Microsoft Teams, SharePoint Online, and OneDrive

  • Drive adoption of M365 capabilities (Teams Phone, Viva, Loop, Copilot) to enhance productivity and workflow automation

  • Establish governance, lifecycle management, and security controls for collaboration environments

  • Partner with business teams to embed collaboration tools into core workflows

    

  Endpoint Management & Windows Platform

   • Own endpoint strategy across Windows devices leveraging Microsoft Intune and Microsoft Endpoint Manager

  • Standardize and manage Windows OS lifecycle, patching, imaging, and compliance (e.g., Windows 11)

  • Implement modern device provisioning (Autopilot), mobile device management (MDM), and mobile application management (MAM)

  • Drive endpoint performance, reliability, and user experience improvements

    

  Identity, Security & Compliance

   • Partner with cybersecurity to enforce Zero Trust principles across the workspace

  • Manage identity and access via Microsoft Entra ID (Azure AD)

  • Ensure endpoint and collaboration security using Microsoft Defender suite

  • Implement DLP, information protection, and compliance policies across M365

  • Maintain audit readiness and regulatory compliance for end-user environments

    

  Digital Employee Experience & Support

   • Lead initiatives to improve digital employee experience (DEX), including device performance, collaboration usability, and service quality

  • Implement proactive monitoring and analytics for endpoint and user experience

  • Oversee service desk and end-user support models, ensuring SLAs and high satisfaction

  • Drive automation and self-service capabilities to reduce friction and improve productivity

    

  Vendor & Asset Management

   • Manage strategic vendor relationships including Microsoft and hardware providers (Dell)

  • Optimize licensing strategy and costs for M365 and endpoint tools

  • Oversee hardware lifecycle management including procurement, refresh, and disposal

  • Ensure cost-effective delivery aligned with IT run-rate targets

   

    Leadership & Governance

   • Build and lead a high-performing Modern Workplace / EUC team

  • Establish governance frameworks, standards, and policies for workplace technologies

  • Communicate strategy, roadmap, risks, and outcomes to executive leadership

  • Drive organizational change management (OCM) to maximize adoption and value realization

   

What You Bring

Required:

• • 8+ years in End User Computing, Modern Workplace, or IT Infrastructure roles

  • 3+ years leading teams in workplace technologies or endpoint management

  • Proven experience delivering enterprise-scale M365 and endpoint transformations

  • Strong track record of improving user productivity and reducing operational costs

  • Deep expertise in Microsoft 365 ecosystem

  • Endpoint management: Microsoft Intune, Autopilot, MDM/MAM

  • Operating systems: Windows 11 and Windows platform management

  • Identity & security: Microsoft Entra ID, Conditional Access, Zero Trust

  • Collaboration platforms: Teams, SharePoint, OneDrive

  • Experience with endpoint security, patching, and compliance frameworks

Preferred:

• • Experience with Microsoft Copilot and AI-enabled workplace productivity tools

  • Familiarity with Digital Employee Experience (DEX) platforms

  • Experience integrating workplace tools with enterprise systems

  • Relevant certifications: Microsoft Certified (Modern Desktop Administrator, Enterprise Administrator Expert)

  • Experience in manufacturing or industrial environments with hybrid/field workforce needs