Senior Customer Care Representative

Work Flexibility: Hybrid or Onsite

Work Flexibility: Remote, Hybrid or Onsite     

                        

We’re continuing to grow, and we’re excited to welcome a Senior Customer Care Representative to our team.

This is more than a customer service role. You’ll be the go-to person for complex enquiries, process improvement, and operational excellence — someone the team relies on to solve problems, drive consistency, and elevate the customer experience every day.

You’ll play a key role in strengthening how we support our customers and partner across the business to deliver fast, solutions-focused outcomes in a high-performing environment.

The Role

• Act as the escalation point for complex customer enquiries, delivering timely and effective resolutions.
• Identify trends, recurring issues, and opportunities to improve service delivery and team efficiency.
• Drive continuous improvement initiatives that enhance quality, accuracy, and customer outcomes.
• Support compliance and audit readiness through strong process governance and documentation management.
• Partner closely with leaders and cross-functional teams to share knowledge, improve workflows, and embed best practices across Customer Care.

Who You Are

You’re someone who naturally takes ownership. People come to you because you’re calm under pressure, solutions-focused, and know how to navigate complexity with confidence.

You’re not waiting for someone else to solve the problem — you lean in, ask the right questions, and take initiative to get outcomes for both customers and the business.

We’re looking for someone who:

• Thrives in a fast-paced environment and can confidently manage complex customer situations independently.
• Becomes a trusted first point of contact for the team, offering guidance, support, and expertise day to day.
• Has strong attention to detail and can retain, interpret, and apply information across systems and processes.
• Enjoys building relationships and collaborating across teams to improve outcomes.
• Takes pride in being the go-to person others rely on for process knowledge, problem-solving, and operational support.

Desired Experience

• Experience handling escalations or complex customer enquiries within a customer service or operations environment.
• Strong problem-solving skills with the ability to think critically and make decisions confidently.
• Exposure to process improvement, compliance, or operational support activities will be highly regarded.
• Excellent communication skills and the ability to build credibility with both customers and internal stakeholders.

Why Join Us?

When you join us, you’re joining a mission to improve patient outcomes every day — but that’s just the beginning. You’ll also enjoy a supportive environment where you can grow your career and make a real impact.

Some of our benefits include:

• Health care, financial wellbeing, and insurance options to help you stay healthy and secure
• Ongoing training and career development opportunities so you can keep growing
• Paid parental leave and volunteer days to support your life outside of work

If you’re interested in applying for the role, please include a few lines at the top of your CV answering:
“Why do you want to join Stryker?”

If this sounds like the right opportunity for you, we’d love to hear from you.

Travel Percentage: None