Sommelier (1887 by André)

The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. The Sommelier is concerned with assisting/supporting the Head Sommelier in daily operations and duties of the outlets. 

Primary Responsibilities

Delivers Friendly and Efficient Wine Service

• Offers wine options, offers wine advice and takes wine orders.
• Serves wine in efficient manner (in the right condition; glassware, temperature etc).
• Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
• Greets and farewells guests in a friendly, courteous manner.

Focuses on the Guest Dining Experience

• Uses guest names when it’s appropriate.
• Adjusts service to meet guests’ special requests and provides personalised service.
• Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and add value.

Works as Part of the Food & Beverage Service Team

• Accuracy in wine order taking.
• Ensures timeliness in wine service.
• Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs.
• Cleanliness and work safety in wine and service areas.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and achieve. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.

Involvement in Wider Job Function Relationships

• Participates in training activities to improve wine knowledge & skills.
• Follows guidelines provided in colleague handbook.
• Understands emergency procedures, health & safety requirements.
• Maintains collaborative working relationships with colleagues & supervisors/managers.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in Hospitality or related field.
• Certificate in Wine or equivalent (e.g. Court of Master Sommeliers, WSET Level 3 etc.).
• 1 to 2 years in a wine service position, or similar operations.
• Has Service or Retail experience.
• Possesses Wine, beverage and food knowledge through professional or personal interests.
• Technical service skills.
• Interpersonal skills – communicates effectively with others.
• Proficient in written and conversational English.
• Reliable and consistent.
• Presentable and well groomed, adheres to Raffles Hotel Singapore grooming standards.
• Enthusiastic and energetic.
• Works as part of a team.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.