Collection Specialist LATAM

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role Collection Specialist - LATAM SoftwareOne Scope: Full Time | Office: Mexico City | Hybrid Model Are you interested in working in a dynamic environment, managing collections processes at a regional level? Do you have experience in corporate collections and feel comfortable interacting with clients across different countries? Are you motivated by optimizing processes, ensuring compliance, and driving continuous improvement? If so, this opportunity may be for you. We are looking for a Collection Specialist LATAM to manage accounts receivable processes across multiple countries in the region, ensuring timely cash collection, policy compliance, and effective client communication. This role is part of a Shared Services (FSSC) model focused on standardization, automation, and service excellence. What you'll do Manage corporate collections processes for clients across Latin America, including portfolio follow-up, aging analysis, and recovery strategies. Communicate directly with clients for negotiation, dispute resolution, and effective payment management. Manage accounts across multiple LATAM countries, considering local tax requirements (VAT, withholdings, etc.). Use ERP tools (SAP, Oracle, NetSuite) and Excel for tracking, analysis, and reporting. Identify process improvement opportunities and support the team with escalations and issue resolution. What we need to see from you Education in Finance, Accounting, Business Administration, or related fields. Proven experience in corporate collections and accounts receivable management. Advanced proficiency in ERP systems (SAP, Oracle, NetSuite), Excel, and strong knowledge of collections processes, aging analysis, dispute resolution, and portfolio management. Strong negotiation skills, effective communication, and a customer-oriented mindset. Advanced English proficiency. Why join our team? At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart: Comprehensive health and well-being programs. Continuous learning and career development. Performance-based incentives. Flexible and hybrid work models. Job Function Finance Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com . Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. Collection Specialist - LATAM SoftwareOne Scope: Full Time | Office: Mexico City | Hybrid Model Are you interested in working in a dynamic environment, managing collections processes at a regional level? Do you have experience in corporate collections and feel comfortable interacting with clients across different countries? Are you motivated by optimizing processes, ensuring compliance, and driving continuous improvement? If so, this opportunity may be for you. We are looking for a Collection Specialist LATAM to manage accounts receivable processes across multiple countries in the region, ensuring timely cash collection, policy compliance, and effective client communication. This role is part of a Shared Services (FSSC) model focused on standardization, automation, and service excellence. What you'll do Manage corporate collections processes for clients across Latin America, including portfolio follow-up, aging analysis, and recovery strategies. Communicate directly with clients for negotiation, dispute resolution, and effective payment management. Manage accounts across multiple LATAM countries, considering local tax requirements (VAT, withholdings, etc.). Use ERP tools (SAP, Oracle, NetSuite) and Excel for tracking, analysis, and reporting. Identify process improvement opportunities and support the team with escalations and issue resolution. Education in Finance, Accounting, Business Administration, or related fields. Proven experience in corporate collections and accounts receivable management. Advanced proficiency in ERP systems (SAP, Oracle, NetSuite), Excel, and strong knowledge of collections processes, aging analysis, dispute resolution, and portfolio management. Strong negotiation skills, effective communication, and a customer-oriented mindset. Advanced English proficiency. Why join our team? At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart: Comprehensive health and well-being programs. Continuous learning and career development. Performance-based incentives. Flexible and hybrid work models.