Partner Service Management, Principal (Senior Manager)

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Provide best-in-class operations service platform for business partners

Roles and Responsibilities:

• Assist Channel Heads on implementation and execution of the business plans and initiatives

• Strengthening and maintaining a good relationship with respective partners and their key personals to drive and implement new initiatives

• Experienced in managing high-net-worth new business and after-sales services.

• Drive to provide quality case advisory service to accelerate closing of new business, POS and claims submission

• Identify needs of selected business partners/ segments; design and provide customized operations support

• Liaise, monitor and enhance service quality of AWSC(Wealth Select Centre) and other partner operations enquiry platform to fit the needs of business partners

• Drive implementation and communication of operations guidelines for business partners to ensure regulatory and inhouse operations compliance

• Identify improvement areas and drive implementation to ease operations processes for business partners

• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements

• Take up ad hoc projects and assignments

• Drive people development and foster performance driven culture

Minimum Job Requirements:

• University/College graduate with 10 years’ relevant working experiences with supervisory responsibilities

• Strong organizing and management skills

• Strong presentation and communication skills

• Good written and spoken English and Cantonese

• Obtain relevant license if your job involves in regulated activities

Others:

• You are required to obtain the Insurance Authority (IA) licenses for Paper 1 and Paper 3, while Paper 5 is preferred.

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.