Service Engineer

Service Competencies

• Routine to complex equipment and routine to moderately complex systems
• Installation, preventive maintenance, upgrades, repair: diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures. Coordinates and implements basic technical solutions within clearly defined solution space. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
• Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)
• May be trained to conduct special site or system environmental analysis tests as assigned by management.
• Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required
• Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.
• May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation.
• Properly care for all ZEISS tools and assets as may be made available during the excution of assigned responsibilities Business Acumen:
• Determines cost effective repair/resolution. Follows established policies and procedures.
• Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe
• Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer.
• Process understanding: Basic process knowledge of a technical nature
• Suggests additional and/or alternative products or services to meet customer needs consulting with CSE2.

Possessing excellent English reading and writing skills (CET-6) as well as customer communication abilities, having 3~5 years' experience in a cleanroom, being capable of reading electrical and pneumatic circuit diagrams and independently troubleshooting equipment malfunctions, being familiar with on-site service procedures for semiconductor equipment (installation, maintenance, and repair), and strictly adhering to on-site operation norms.

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