Assistant Manager, Medical Case Management

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities:

• Provide business development capability to penetrate in current channels and extend to new channels/partners.
• Develop and maintain a strong relationship with TPA and manage the TPA KPI and SLA – along with being the Contract Manager for TPA.
• Develop and manage preferred provider network (where applicable)
• Develop and manage hospital payments (where applicable)
• Conduct analysis of the diagnosis and aliment alignment and treatment duration – ensuring best treatment
• Evaluate the health business performance and provide initiatives to maximize business reach and potential.
• Become a subject matter expert on medical products, processes and operations, and remain up-to-date on industry news
• Work with Product, Sales Strategy, Marketing, Data Analytics to gather and validate intelligence
• Liaise with MOVE to onboard relevant and meaningful services/partners onto health ecosystem

Job Requirements:

• Bachelor's degree or equivalent work experience in related field
• Demonstrated achievement in B2B sales, client management
• Excellent verbal and written communication skills, including facilitation of group presentations
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint
• Basic understanding of the industry, with the ability to become a subject matter expert on the job
• Innovation and problem-solving skills that include the ability to develop and propose solutions for prospect partners, clients (external and internal)

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid