IT Manager

Stake is looking for a IT Manager to join us at our brand new Sydney CBD location within a hybrid working model! We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we’ve empowered a new wave of investors. Stake has grown fast from a fintech startup into a robust financial services company. Today we have 750,000+ customers and more than A$5 billion under administration. At Stake, we break barriers in everything we do. Just like our customers, we’re driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in. Though we’re spread around the world, we’re a unified team moving towards a shared vision: to unleash the investor in everyone. Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way About this role As the IT Manager at Stake, you will lead the IT team and play a pivotal role in empowering employees, both in the Sydney office and globally, to perform at their best. This involves comprehensive management of IT infrastructure, including the configuration, deployment, maintenance, and monitoring of hardware, software, and network services. You will be responsible for planning and executing IT projects and initiatives, ensuring a reliable and efficient IT environment. Collaborating closely with the DevSecOps and Engineering teams, you will maintain a best-in-class tech stack at Stake, while also working with broader Stake teams to address their diverse IT requirements. Key deliverables Office Environment and Connectivity Monitor and troubleshoot issues with office IT equipment, ensure that all equipment is in working order and provide support to employee usage of office equipment. Manage Office IT hardware & software lifecycles including printers, video conferencing devices, TVs, WIFI, LAN and WAN devices and connections etc. Plan for upgrades and implement new office infrastructure components for example, printers, video conferencing devices, TVs, WIFI , LAN and WAN devices and connections etc. Work with vendors where required for the provisioning of new infrastructure or software systems and the ongoing support of them. System Administration Work with SaaS system owners to ensure appropriate configurations are used, for example integration with Stake IdP and appropriate usage of role based access controls Manage Single Sign On (SSO) and ensure SaaS platforms are appropriately integrated Configure and manage the back-office tooling that supports the business locally and globally; Desktop Support and Security Provide on-site and remote IT support for Stake employees, and escalate to vendors or external support services where required Manage IT hardware lifecycles, ensuring appropriate hardware and software is provided to Stake employees Manage Stake employee lifecycles including onboarding and offboarding and consisting of both hardware and software Manage patch management ensuring software and operating systems are regularly updated Manage software licenses for desktop and user tooling and ensure compliance is maintained Work closely with the Security team to ensure appropriate controls are in place to meet security standards and ensure that all endpoints (mobiles, laptops, tablets) are secured according to the cyber security policy Work closely with business stakeholders communicating forecasts for equipment Manage and utilise Mobile Device Management (MDM) to ensure a consistent and standard operating environment Work with vendors where required for the acquisition of new devices or software systems and the ongoing support of them Enforce company IT policies including appropriate use and BYOD policies Documentation and Policies Own the global IT asset registry, ensuring accuracy is maintained Create, maintain, and advise on documentation regarding Stake’s IT policies including desktop support, acceptable use, and BYOD policies Create, maintain, and advise on documentation and user guides for common tooling and office equipment Manage IT related procedures ensuring they are up to date, including process for the onboarding and offboarding of employees, and the corresponding hardware and software setup Create and maintain documentation for Office infrastructure, including support and escalation procedures About you Previous experience as an IT Manager Ability to build strong relationships with internal and external stakeholders quickly Management of SaaS software - Jumpcloud, Zendesk etc Policy and procedure writing and management Exposure and interest in IT security - SSO and device security At Stake, we’re more interested in your attitude than your resume. If you believe this is a role you want to jump into, please apply and let us know why in your cover letter! Benefits of working at Stake You’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks. Please see on our Careers website the list of benefits under our Grow with Stake program. They include: Career relevant development and training with professional development allowance Up to 16 weeks of paid parental leave Childcare allowance Sonder - healthcare, safety support and EAP for you and your immediate family Additional leave types (Swap days, Bear Days, TOIL, Compassionate, Sorry Business) Discretionary performance bonus and talent referral bonus Employee Share Options scheme for senior leaders Stake products: SMSF 30% discount on yearly membership fee, $295 AUD annual trading credit and Stake Black account Recognition awards and team celebrations Stake is an equal opportunity employer that values diversity. We’re proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We’re also endorsed by WORK180 as a great employer for women. It all comes together to explain why Stake placed 1st in the 2024 AFR BOSS Best Places to Work list for the Banking, Superannuation & Financial Services category, across all of Australia and New Zealand So what happens next? Once we've received your application, we'll give it the attention it deserves and you'll hear from us either way. We’re committed to responding to every applicant. If we think you’d be a good addition to our team, we’ll give you a call and from there, you'll cruise through our recruitment process. To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.