MFA Business Analyst

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe. We are looking for a highly skilled Technical Business Analyst with strong analytical expertise, proven ability to manage complex requirements, and a deep understanding of IAM/security concepts. This role focuses on delivering passwordless and phishing-resistant MFA solutions, including FIDO-based authentication, across a large-scale global environment. Sounds like your kind of challenge? #LI - Hybrid 6xmsc from the office in Kraków

What you'll be doing Requirements & Analysis: Lead requirements elicitation (workshops, interviews) and maintain documentation. Facilitate gap analysis, translate results into epics/user stories, and manage acceptance criteria. Capture requirements for MFA, passwordless, and FIDO adoption initiatives. Stakeholder Engagement: Collaborate with senior stakeholders, business units, IAM security teams, and engineering squads. Present updates, clarify decisions, and communicate technical topics to varied audiences. Process Mapping & User Journeys: Document current vs future-state flows and define operational handoffs. Create user journeys, including fallback and recovery options where necessary. Delivery Support / Rollout Readiness: Partner with PMs and technical teams to prepare PoC, pilot, and global rollout. Assist in readiness activities, comms preparation, and impact assessments. Documentation & Reporting: Maintain Confluence/Jira artefacts; produce insights using Power BI/Excel. Track dependencies, risks, and decisions to support audit and delivery governance. Note: Detailed project information will be shared during the recruitment process.

What you get in return Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.). Hybrid working system - 6xmsc from the office in Kraków. Collaborative team culture – work alongside experienced professionals eager to share knowledge. Continuous development – access to training platforms and growth opportunities. Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more. High quality equipment – laptop and essential software provided.

Who we're looking for 3+ years as a Business Analyst or IT Analyst in a technology-driven environment. Strong analysis and process mapping capabilities. Proven experience with large global deployments (ideally MFA or similar security projects). Familiarity with MFA and phishing-resistant authentication (including FIDO). Skilled in Jira/Confluence, data-driven reporting (Power BI/Excel). Excellent communication skills with ability to challenge and drive clarity among senior stakeholders. Desirable Skills Background in financial services. Experience supporting globally distributed teams. Data skills: cleansing, mapping, transforming for reporting and insights. Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step? Submit your application! We look forward to reviewing your profile 😊 Know someone who might be a great fit? Feel free to share this opportunity using the referral link: Mindbox Referrals System