Sale coordinator and Customer Service Representative

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

Arxada is looking for a Customer Services Representative and Sale Coordinator in Ladkeabang, Bangkok. In this role, you will play a key part in delivering excellent customer experiences by engaging with customers daily, understanding their needs, and providing effective solutions. You will support the sales team by offering timely and accurate information about our products and services, ensuring smooth order processing, and contributing to overall customer satisfaction.

Essential Job Functions:

To support the sales team to reach sales objectives

• Close monitoring of open orders

• Assisting customers with billing and payment issues

• Managing customers mainly in SEA, and other countries in APAC

• Interacting with customers by phone/email on products/services enquiries

• Resolving customer concerns and complaints

• Assist sales managers with sample requests and system-related tasks.

• To update and generate reports

• Follow up on overdue payments in conjunction with finance

Flawless Order Process

• End-to-end order processing; from receiving enquiry to product delivery to customer ports

• Coordinate to WH and planning for stock readiness and prompt escalation for any risk delay.

• Generate customer orders, relevant sales information into system

• Coordinate with 3PL to prepare shipping schedules and document

• Ensure delivery of the right products/price to customers

• Coordinating with 3PL warehouse for delivery

To ensure customer satisfaction

• To ensure on-time delivery

• Providing feedback to management regarding customer satisfaction and responsiveness to customer needs

• Involvement with affiliates for order status when required

• Build sustainable relationships and trust with customer through open and interactive communication

• Handle customer complaints, provide appropriate resolution within the time limit; follow up to ensure closure

• E-file correspondence with customers and other documentations in SharePoint and SAP.

• Follow communication procedures, guidelines and policies

• Take extra mile to ensure task completion.

• Follow and support company Health, Safety and environmental rules

• Take other relevant assignment

Requirements

• Bachelor's degree in business or logistics 

• Business fluent in English 

• 5-10 years' experience in the chemical or food industry

• Proven customer support experience or experience as a Client Service Representative in chemical industry

• Familiarity with CRM systems, FDC and Dynamics 365, experience with SAP is considered an advantage

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and analytical skills.

Arxada has world class offering in two distinct areas:  

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. 

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. 

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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