Medical Support Assistant (Patient Scheduling & Care Coordination)

Provide administrative support within an integrated outpatient healthcare setting serving Veterans at the Salt Lake City VA Medical Center. This role supports patient scheduling, care coordination, and electronic medical record workflows that contribute to efficient clinic operations and a positive patient experience. Working alongside interdisciplinary healthcare teams, the Medical Support Assistant helps maintain organized clinical workflows and continuity of care across multiple services.

Key Responsibilities

• Coordinate and schedule patient appointments to support timely access to Veteran care services
• Manage electronic consults, provider orders, and follow-up actions within the electronic medical record system
• Support administrative workflows related to patient care coordination and clinical documentation
• Communicate professionally with Veterans, providers, and interdisciplinary healthcare teams regarding scheduling and care needs
• Maintain accurate records while supporting organized, patient-centered clinic operations
• Protect sensitive patient information and follow established healthcare privacy and security standards

Requirements

• High school diploma or GED required
• 6+ months of customer service experience
• Ability to type at least 50 words per minute
• Basic knowledge of medical terminology
• U.S. Citizenship required
• Ability to obtain and maintain a VA Public Trust Clearance
• Ability to read, write, and communicate effectively in English

Preferred

• Experience supporting healthcare scheduling or clinical administrative workflows
• Experience working within electronic medical record systems
• Prior experience in a multidisciplinary healthcare environment

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.