Logistics Support Specialist II - Ciudad de México- Intermodal

Títle: Customer Support Specialist ll

Location: Ciudad de Mexico

Req #: 2756

About the Role We are looking for an Intermodal Operations Specialist based in Mexico City to manage end-to-end freight execution for North American shipments. This is an operations-first role for someone who lives and breathes logistics — someone who knows the difference between a dray move and a 53- foot domestic container, understands cross-border customs requirements, and can keep multiple active shipments moving without losing track of any of them. You will work closely with US-based customers, carriers, and internal stakeholders to ensure every load moves on time and every system record stays accurate.

Important: This is not a customer service role — it's a freight operations role with a strong customer-facing component. We are looking for someone with hands-on experience in intermodal or multimodal logistics, not general customer support.

What You will Do

• Execute full-cycle shipment operations: booking, dispatch, tracking, cross-border coordination, and delivery confirmation for import and export intermodal movements.
• Coordinate intermodal-specific activities including rail and drayage handoffs, container management, port or ramp scheduling, and equipment availability monitoring.
• Manage customs documentation and border crossing requirements for cross-border shipments between Mexico and the US.
• Ensure all shipment data, milestones, and references are entered accurately and on time in Uber Freight TMS/systems — data integrity is non-negotiable.
• Communicate proactively with US-based customers about shipment status, exceptions, and resolutions — including delays, capacity issues, or documentation requests.
• Review weekly operational reports (e.g. High/Low Net Revenue) and contribute insights to the team operational highlights and improvement initiatives.
• Support the onboarding and day-to-day coaching of interns or new team members on execution processes and best practices.

Basic Qualifications

• 2–5 years of experience in freight operations, logistics coordination, or supply chain execution — specifically in intermodal, multimodal, or cross-border environments. General customer service experience alone does not qualify.
• Hands-on knowledge of intermodal logistics: rail movements, drayage, container types, port/ramp operations, and related terminology and processes.
• Familiarity with cross-border customs requirements and documentation for Mexico–US freight (pedimentos, carta porte, commercial invoices, etc.).
• Experience working with a TMS or freight management system — accurate and timely data entry is a core part of this job.
• Advanced English proficiency (written and spoken) — you will communicate daily with US-based customers and carriers.
• Ability to manage multiple active shipments simultaneously in a fast-paced, deadline-driven environment without losing visibility or accuracy.

Preferred Qualifications

• Experience in 4PL, freight forwarding, or broker operations — especially with North American lanes (MX–US).
• Familiarity with US domestic intermodal networks (BNSF, UP, NS, CSX) and Mexican rail operators (Ferromex, KCSM/FXE).
• Experience with capacity management, carrier negotiation, or exception handling under tight SLAs.
• Comfortable working with data and reporting tools to identify trends, flag exceptions, and propose process improvements.

About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.