Customer Service Representative

The key objective of this role is to handle customer inquiries and resolve issues efficiently, ensuring a positive experience while maintaining service standards. Required skills include clear verbal communication in English and Arabic, active listening, problem-solving, and basic computer proficiency. The role focuses on managing calls or messages, processing requests, and documenting interactions accurately.

Job Duties and Responsibilities

• Handle customer inquiries and resolve issues efficiently to ensure a positive customer experience
• Maintain service standards while managing inbound calls or messages
• Process customer requests and document interactions accurately
• Demonstrate clear verbal communication in both English and Arabic
• Apply active listening, problem-solving, and basic computer proficiency skills

Required Qualifications

• Clear verbal communication in both English and Arabic
• Ability to listen actively to customer inquiries and issues
• Ability to resolve customer issues efficiently
• Basic computer proficiency for managing calls, messages, and documenting interactions
• Handle customer inquiries and resolve issues to ensure positive customer experience
• Verbal Communication
• Active Listening
• Problem Solving
• Computer Proficiency
• Customer Service
• Call Management
• Documentation