DER Operations Coordinator

You will be part of the DER Operations and Metering Solutions team - the domain expert of BAU operations of Hot Water Control and Power Quality Data services. As the DER Operations Coordinator, you provide support to the Distributed Energy Resources (DER) & Metering Solutions team to co-develop, operate, and support regulated and non-regulated Value-Added Services. 

You’ll focus on day-to-day operational performance of hot water control and power quality services across AU & NZ - monitoring outputs, identifying issues, and driving resolution.

Key Accountabilities

• Monitor and support day-to-day operations of Hot Water Control services and Power Quality Data delivery across AU & NZ, ensuring successful activation and service performance
• Track and report on KPIs and SLAs, investigating issues and driving through to resolution
• Support incident investigation and troubleshooting across service performance, systems, and processes
• Assist with customer and stakeholder communications, including responding to queries and providing updates on service issues
• Support analysis of meter fleet and service performance to identify trends, anomalies, and risks
• Assist in the rollout of new features, service improvements, and operational changes
• Contribute to process improvements and automation initiatives to enhance efficiency and customer experience
• Support the development of timely reports, documentation, and training materials
• Provide day-to-day support to the DER and Metering team on operational and product-related activities

• A tertiary qualification in a technical field such as Engineering, Science, or Mathematics (or equivalent experience) is preferred.
• Hands-on experience in distributed energy resources or smart metering environments is highly desirable.
• Strong problem-solving skills, combining technical understanding with business awareness, and a solid grasp of the Australian energy market.
• High attention to detail, with experience maintaining data accuracy and reliability through quality checks.
• Ability to identify trends, anomalies, and risks to support timely issue resolution and continuous improvement.
• Clear communication skills, able to interpret and explain insights to internal and external stakeholders.
• Strong documentation and technical writing skills.

Our Technology Stack

We use a range of technologies, platforms, and tools to support our operations and service delivery. Experience with similar environments is advantageous; however, we’re equally interested in candidates who demonstrate curiosity, adaptability, and a strong willingness to learn and continuously upskill.

• Excel – Used for day-to-day data analysis, manipulation, and generating quick operational insights
• SQL / Databases, Databricks (EDP) – Used for ad-hoc investigations and extracting raw data to support operational and project needs
• Power BI – Used to build and enhance dashboards, presenting operational data in a clear and meaningful way

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package. 

Sound exciting? Apply now and be part of a team that's shaping the future of energy.