Venue Support Worker

Why this role matters  

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs, including harm reduction initiatives, community education, and support services. Our Gamber’s Help is a free and confidential service for individuals, couples and families who are affected by gambling. Services include financial counselling, therapeutic counselling, community education and venue support, and a generalist financial counselling program.  

Under the Responsible Gambling Codes of Conduct, Victorian venues need to take reasonable steps to minimise gambling harm by monitoring player behaviour and stepping in when needed. The Venue Support Program helps venues meet these requirements through support workers across the state.  

About the role  

As a  Venue Support Worker, this is your opportunity to deliver Responsible Service of Gaming (RSG) training, support gaming venues to meet regulatory requirements, and promote safer gambling environments across the funded catchment area. You will act as a key liaison between gaming venues and Gambler’s Help services, ensuring venues have the skills, knowledge, and confidence to identify and respond to gambling‑related harm.  

Reporting to the Program Manager, this is a fixed-term part-time position, 22.8 hours per week, contracted until July 2027, based on site in Kensington, VIC. 

Conditions  

Compensation is in accordance with SCHADS Level 5.  

How you will make an impact  

• Provide mandated and nonmandated face‑to‑face training to venue staff within regulatory timeframes

• Conduct formal meetings to support compliance with venues to ensure adherence to Responsible Gambling Codes of Conduct

• Equip venue staff to identify and respond to signs of gambling harm and support patrons to access help services

• Promote safer gambling environments by encouraging best practice harm‑reduction approaches and continuous improvement within gaming venues

• Maintain complete program record keeping, data entry, and reporting in line with departmental requirements

What you will bring  

• Certificate IV in Training & Assessment (minimum requirement)

• Experience delivering training or group facilitation or strong understanding of the gambling environment

• Strong communication and relationship building skills with the ability to engage diverse stakeholders

• Resilience and adaptability when working in dynamic environments

• A current Victorian Employee Working with Children Check   

• A current Victorian Driver’s Licence  

• Ability to work across multiple outposts within the Gambler’s Help City & Inner North (GHCIN) catchment and occasionally after hours

What we offer   

Eligible employees can access a meaningful and supportive employment experience, including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit

• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience other TSA programs

• Flexible working arrangements where applicable

• Access to EAP, health & wellness initiatives, and Fitness Passport

• Aboriginal & Torres Strait Islander supports including Burra Burra Network, Cultural Events, Sorry Business & Ceremonial Leave (up to 10 days)

• Ongoing training and development opportunities

How to apply  

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.   

Together we can build a brighter future.  

Applications will close as soon as a suitable candidate is secured.