Key Account Specialist (Supply Chain)

You will be expected to:

• Account Management & Governance: Serve as the dedicated point of contact for strategic accounts, managing end-to-end program onboarding and resolving critical operational escalations.
• SOP & Compliance Alignment: Translate complex client quality protocols and compliance standards into robust internal Standard Operating Procedures (SOPs) for global execution.
• Performance & SLA Tracking: Monitor account-specific KPIs, safeguard operational delivery, and ensure all services align with contractual Service Level Agreements (SLAs).
• Technical Quality Assurance: Facilitate report validation processes and coordinate with Technical and Coordination teams to calibrate inspector resources according to client requirements.
• Data Analytics & Business Reviews: Leverage supply chain data to generate high-impact weekly/monthly performance metrics and deliver actionable insights for client business reviews.

It could be you, if you have:

• Education: Bachelor’s degree in Supply Chain Management, International Trade, Business Administration, or a related discipline.
• Experience: Minimum 1-2 years of corporate experience in Key Account Management, Client Relations, or Operations within the TIC, Logistics, or Supply Chain sectors (Accelerated tracks available for high-potential fresh graduates).
• Competencies: Strong analytical mindset, exceptional problem-solving capabilities, and the ability to thrive under pressure in a fast-paced, matrixed corporate environment.
• Communication: Native-equivalent or professional fluency in English (both written and verbal) is mandatory for global stakeholder management.
• Technical Proficiency: Good command of MS Office Suite (particularly Excel for data modeling and PowerPoint for executive presentations).
• This position is open to Vietnamese candidates only.

If you fit the bill for this position, we’d love to hear from you! Send your resume and cover letter to Anna.nguyen@qima.com or via Zalo/Whasapp: +84 917043302