Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

What You’ll Do
・Work with a lead to drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer business outcomes.
・Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
・Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues. 
・Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals. 
・Play the role of an individual contributor. 

Decision Making / Impact
・Impacts own team and other teams whose work activities are closely related.
・Basic understanding of project scope and customer business goals and objectives.

Role and specific responsibilities
・Works with customers along with internal & external resources (e.g. Cisco account teams, partners) on the deployment/optimization of Cisco services and solutions. 
・Assists with task/project implementation for assigned customer engagements. 
・Jointly crafts project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans. 
・Builds and/or use test environments as the need arises to resolve medium sophisticated problems and compatibility issues. 
・Understands how software skills and tools can be used to configure, deploy and/or seek Cisco products & solutions. 
・Acts as an initial focal point for problem resolution for customer engagements.

Who You’ll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Who You Are
Expertise

・Requires BS/BE/BTech degree or equivalent with 3+ years of experience in a similar job role.
・Data Center related certification (CCNA, CCNP, VCP, etc.) is helpful with a drive for continuous learning.
・Deep technical knowledge and understanding of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP).
・Nexus 2K/5K/7K/9K platform knowledge and hands-on experience.
・Basic awareness of Cisco SDN based technologies such as Cisco ACI

OR

・Familiarity OR hands on experience with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes).

Leadership / Autonomy 
・Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments. 

Why Cisco
At Cisco, each person brings their outstanding talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything – people, process, data, and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.

#WeAreCisco

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.