Assistant Program Manager, Capacity Management Center – Education, Safety & Quality

Additional Information About the Role The Assistant Program Manager, Capacity Management Center (CMC) plays a key leadership role in a fast-paced, system-wide Transfer Center supporting adult patient placement across six hospitals, 24/7. This position is at the center of patient flow and capacity operations, helping ensure patients are placed efficiently while maintaining high standards of care. This role leads impactful work in clinical education, patient safety, and quality , including enhancing onboarding and orientation programs, developing annual competencies using a data-driven approach, and driving improvements based on safety event trends. You’ll also lead and develop a team, partnering closely with system leaders to standardize processes and strengthen outcomes across the organization. This is a hybrid position based at BJC Commons , with regular onsite presence, system site visits, and collaboration across multiple Hospital Service Organizations. The schedule is primarily Monday–Friday, with a rotating on-call week every 3–4 weeks to support 24/7 operations. Flexibility is key, including occasional early start times and intentional engagement with both day and night shift teams. This is an exciting opportunity for a nursing leader ready to expand their impact beyond a single unit — gaining system-level exposure, cross-hospital collaboration, and career growth while helping shape the future of capacity management operations. Minimum Qualifications BSN required 2+ years of Assistant Nurse Manager experience OR 2+ years of leadership experience Benefits & Culture PTO starting Day 1 + parental leave Strong culture of recognition and well-being (BJC Bravo, Thrive, Connections Groups) Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Preferred Qualifications Role Purpose Oversees the daily clinical operations for BJC's Capacity Management Center. Upholds the importance of delivering standardized and reliable care for the clients in our community. Implements processes to ensure effective and efficient Capacity Management Center operations. Collaborates closely with the Program Manager for the Capacity Management Center to ensure adequate staff to meet demands. Is flexible and meets the ever-changing demands of healthcare. Must be forward thinking and able to change course quickly as system needs arise. Responsibilities Partners with HSO house supervisors and those responsible for daily capacity management activities across the system to understand needs and assist with problem solving. Works with Program Manager to develop and implement recommendations for standardized processes/procedures. Monitors outcomes and adjusts as needed to meet the clinical and operational demands. Is customer centric and provides consultation with unit and HSO-based leaders regarding Capacity Management issues as they arise. Directs the delivery of safe and appropriate care through evidence-based practice, national benchmarks, monitoring of quality/safety measures/audits to achieve quality outcomes. Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. Supports and assists the growth of existing and new workforce management technologies and processes. Maintains comprehensive understanding of internal and industry standards, as well as of the changing business environment. Minimum Requirements Education Bachelor's Degree - Nursing Experience 5-10 years Supervisor Experience 2-5 years Licenses & Certifications RN Preferred Requirements Education Master's Degree - Nursing Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary . *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Role Purpose Oversees the daily clinical operations for BJC's Capacity Management Center. Upholds the importance of delivering standardized and reliable care for the clients in our community. Implements processes to ensure effective and efficient Capacity Management Center operations. Collaborates closely with the Program Manager for the Capacity Management Center to ensure adequate staff to meet demands. Is flexible and meets the ever-changing demands of healthcare. Must be forward thinking and able to change course quickly as system needs arise. Responsibilities Partners with HSO house supervisors and those responsible for daily capacity management activities across the system to understand needs and assist with problem solving. Works with Program Manager to develop and implement recommendations for standardized processes/procedures. Monitors outcomes and adjusts as needed to meet the clinical and operational demands. Is customer centric and provides consultation with unit and HSO-based leaders regarding Capacity Management issues as they arise. Directs the delivery of safe and appropriate care through evidence-based practice, national benchmarks, monitoring of quality/safety measures/audits to achieve quality outcomes. Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. Supports and assists the growth of existing and new workforce management technologies and processes. Maintains comprehensive understanding of internal and industry standards, as well as of the changing business environment. Minimum Requirements Education Bachelor's Degree - Nursing Experience 5-10 years Supervisor Experience 2-5 years Licenses & Certifications RN Preferred Requirements Education Master's Degree - Nursing