Small Business Portfolio Marketing Manager

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Leads portfolio marketing strategy for Small Business Credit Card clients, developing and executing customer-centered, multi-channel programs that drive growth, retention, and engagement. This role defines performance measures, translates business objectives into actionable marketing plans, and partners across product, sales, enterprise marketing, technical, and external teams to deliver targeted programs and product launches. The role also adjusts priorities in response to evolving business needs and ensures marketing activities align with applicable laws, regulations, and bank policies.

Key Responsibilities

• Develop and lead portfolio marketing strategies in partnership with Product, Sales, Technical, Enterprise, and third-party teams to identify opportunities that drive business results.
• Translate client insights into segmentation strategies, audience plans, and customer personas that improve targeting and relevance.
• Develop deepening and lifecycle marketing strategies that increase client value, strengthen engagement, and support portfolio growth.
• Design plans that reach target clients through the appropriate channel and lifecycle moment to maximize effectiveness.
• Analyze portfolio, category, seasonal, and attrition trends to identify growth opportunities and inform strategic recommendations.
• Support sales and service partners with strategies that complement one-to-one client conversations and improve growth and retention outcomes.
• Prepare and present marketing strategies, recommendations, and performance updates to peers, partners, and executive leadership.

• Monitor portfolio performance and translate results into forward-looking plans, optimizations, and growth recommendations.
• Lead campaign development from strategy through execution, deployment, and post-launch optimization.
• Partner with channel marketing teams to prioritize work, align resources, and deliver campaigns effectively and on time.
• Identify, test, and scale new channels and optimization opportunities to improve engagement and performance.
• Partner with data, risk, underwriting, finance, compliance, and other control partners to ensure marketing activities are targeted appropriately and executed within policy and regulatory requirements.
• Partner with analytics teams to define attribution approaches, evaluate marketing effectiveness, and apply insights to future strategy, investment decisions, and optimization efforts.

Leadership Expectations

• Build and sustain a collaborative, high-performing environment across direct reports, peers, and cross-functional partners.
• Demonstrate integrity, accountability, and curiosity while fostering continuous learning, adaptability, and professional growth.

Required Qualifications

• Bachelor's degree, or equivalent work experience
• 10 or more years of relevant experience in marketing, product management, portfolio management, or a related field

Preferred Qualifications

• Strong strategic marketing, campaign development, collaboration and go-to-market execution skills
• Experience using customer insights, segmentation, and performance data to inform strategy
• Ability to partner effectively across product, sales, finance, risk, compliance, and enterprise marketing teams
• Experience partnering with analytics teams to define attribution methodologies, assess marketing performance, and translate insights into future strategy and decision-making.

• Strong leadership, communication, and executive presentation skills
• Knowledge of portfolio performance analysis, lifecycle marketing, and customer growth strategies
• Demonstrated ability to manage competing priorities in a highly matrixed environment
• Financial and/or Credit Card experience highly preferred.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

 

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.