Field Service Technician (Suceava)

Responsibilities

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Action - as the first point of contact for the Envipco customer for any questions/technical problems

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Independently conducting analysis for solving problems by phone and/or remote assistance

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Performing on-site and remote fixes for down systems, executing preventive maintenance, and assisting in the training of customers or other in-house technicians

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Make pre-site visits to new customers, making sure they are well prepared for the installation of RVM machines.

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Working with development and QA teams to replicate and characterize reported issues, supporting continuous improvement of our devices

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Collecting direct feedback from customers for future improvements/improvements to our devices