Job description:

Support

• Serve as the Tier IV Support Escalation point, resolving the most critical and complex technical issues escalated from the IT support team.
• Provide support for upgrades of core business line applications, ensuring minimal disruption to Bank operations.
• Provide high-level technical guidance and mentorship to junior system administrators and technical support staff.

Operational

• Administer the Microsoft 365 environment, including the management of cloud-based services, security configurations, and user identities to ensure peak performance and compliance with security standards.
• Perform advanced Server Administration to ensure the security, reliability, and peak performance of the Bank’s server environment.
• Manage enterprise Domain Management functions, including complex Active Directory structures and Group Policy Objects.
• Lead Microsoft Patch Management efforts for the organization, ensuring all servers and endpoints are secured against known vulnerabilities.
• Serve as the administrator for SharePoint, managing site architecture, permissions, and internal communication workflows.
• Provide Network Support for core infrastructure, including troubleshooting connectivity and supporting firewall and switch configurations.
• Administer the Duo security platform, managing multi-factor authentication policies and endpoint health.
• Oversee Laptop and Endpoint Standardization, defining the hardware and software baselines for the corporate computing environment.
• Assist with the engineering and management of Microsoft Architecture and VMWare environments to support scalable and resilient infrastructure.
• Manage ongoing Citrix Operations to deliver reliable virtualized desktops and applications to Team Members.
• Create and maintain comprehensive technical documentation, architecture diagrams, and administrative procedures.

Skills and Competencies

• Expert knowledge of Windows Server environments, Active Directory, and Group Policy.
• Strong technical proficiency in Microsoft 365 administration and SharePoint management.
• In-depth understanding of virtualization technologies (VMWare, Citrix) and network infrastructure.
• Advanced troubleshooting and problem-solving skills with a focus on root cause analysis.
• Ability to manage complex, high-priority infrastructure projects with minimal supervision.
• Excellent communication skills for documenting technical configurations and explaining solutions to stakeholders.

Education and Experience

• Bachelor’s degree in a computer-related field or relevant industry certifications (e.g., MCSE, VCP, CCNP); or 8–12 years of progressive experience in system administration and infrastructure engineering; or an equivalent combination of education and experience.

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with Bank’s internal privacy and ethics standards.

Working Conditions

• Traditional office environment with the ability to work remotely on a hybrid basis.
• Office maintains five day a week operations (Monday – Friday), 8:00am – 5:00pm.
• Must be available for on-call shifts on evenings and weekends as necessary.

Physical Demands

• Lifting/carrying up to 85 lbs.
• Manual dexterity for computer work.
• Speaking, hearing, and vision are required to perform essential functions.
• Ability to drive, with a valid driver’s license, to meet with customers or visit branch locations.

Penn community Bank is an equal opportunity employer.