Telephone Operator

Overview Join a Legacy of Care – Delivering over 50 years of Healing and Hope For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases. Our collective passion to fight against cancer is what motivates and inspires us every day and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. We provide comprehensive, innovative, compassionate, integrated care throughout each patient\'s journey. We are searching for dedicated professionals who share our passion in saving lives. Are you searching for better work-life bala nce? Join us in our mission to save lives. Position Overview: This position is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the Cancer Care Northwest Compliance Program, to include the Code of Ethics and Business Standards. Responsibilities Responsibilities: Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. Provides pleasant and helpful phone contact for callers. Responsible for opening and closing the switchboard. Performs clerical duties as assigned to maintain workflow in the department. Performs all other duties/responsibilities as necessary or assigned. Qualifications Minimum Qualifications: a High School Diploma or a General Education Degree five (3-5) years’ office experience preferably in a medical office Physical Demands: Regularly: sit, bend, grasp, reach, talk and hear Occasionally : stand, stoop/crouch, lift up to 30 pounds, pull/push up to 30 pounds, and carry up to 30 pounds Vision: clearly see up to 5 feet with or without corrective lenses, clearly see up to 20 feet with or without corrective lenses Work Environment: While performing the essential duties/responsibilities of this job, the employee will not be exposed to any workplace environmental conditions caused by extreme noise, heat, cold, workplace hazards, atmospheric dust/fumes/vapors/mists, pathogens, or toxic chemicals. Salary DOE – $18.38 – $25.73 Benefit Information https://careers.usoncology.com/benefits Responsibilities: Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. Provides pleasant and helpful phone contact for callers. Responsible for opening and closing the switchboard. Performs clerical duties as assigned to maintain workflow in the department. Performs all other duties/responsibilities as necessary or assigned. Minimum Qualifications: a High School Diploma or a General Education Degree five (3-5) years' office experience preferably in a medical office Physical Demands: Regularly: sit, bend, grasp, reach, talk and hear Occasionally : stand, stoop/crouch, lift up to 30 pounds, pull/push up to 30 pounds, and carry up to 30 pounds Vision: clearly see up to 5 feet with or without corrective lenses, clearly see up to 20 feet with or without corrective lenses Work Environment: While performing the essential duties/responsibilities of this job, the employee will not be exposed to any workplace environmental conditions caused by extreme noise, heat, cold, workplace hazards, atmospheric dust/fumes/vapors/mists, pathogens, or toxic chemicals. Salary DOE - $18.38 - $25.73 Benefit Information https://careers.usoncology.com/benefits