Laboratory Assistant II - Winter Park LabWorks

Position Summary Where You’ll Work (and Why You’ll Love It!) At Orlando Health LabWorks offers an array of outpatient diagnostic laboratory services in convenient lab locations throughout Central Florida. Our experienced, certified phlebotomists are dedicated to providing quality testing, rapid delivery of results and excellent customer service. A Day in YOUR Life as a Lab Assistant II Orlando Health is seeking a Laboratory Assistant II to support daily laboratory operations through accurate specimen processing, patient registration, order entry, and clerical support. This role plays a vital part in ensuring timely, high‑quality laboratory services by supporting specimen integrity, pathology workflows, customer service, and overall laboratory efficiency. The ideal candidate demonstrates strong attention to detail, comfort working in a fast‑paced healthcare environment, and a commitment to quality, safety, and teamwork. Location: 1111 West Fairbanks Ave. Suite 130 Winter Park, FL 32789 Schedule: M-TH 8:00am-5:00pm, Fri 7:30am - 2:00pm Responsibilities Receive, process, label, aliquot, store, and transport laboratory specimens in accordance with established protocols Perform specimen preparation tasks, including centrifugation and proper handling techniques Support pathology specimen processing and reference testing workflows Complete patient registration, order entry, billing, scheduling, and downtime procedures as needed Utilize laboratory and hospital information systems accurately and efficiently Maintain laboratory supplies and manage customer supply orders Deliver high‑quality customer service and respond promptly to internal and external requests Assist with cleaning, maintenance, and monitoring of laboratory equipment (e.g., centrifuges, refrigerators) Identify and document specimen quality issues and participate in Quality Improvement initiatives Required Qualifications Education/Training High School Diploma or GED Licensure/Certification Two (2) years of laboratory experience or patient care experience Current enrollment in a science‑related program (e.g., Nursing, Medical Technology, Pre‑Med, or related clinical program), which may substitute for up to two years of experience Phlebotomy experience Experience None. Benefits Beyond the Expected Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Orlando Health team members enjoy: Benefits that begin on Day 1 Four (4) weeks paid parental leave Debt-free degrees through our Preferred Education Program Tuition reimbursement and loan repayment programs The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us! Responsibilities Essential Functions Provides support in the areas of patient registration, third party reimbursement requirements and regulations. Maintains department supplies and customer supply orders. Demonstrates knowledge of specimen collection and handling requirements. Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, to include downtime functions, specimen processing, transportation, billing, reference testing and scheduling. Maintains positive customer service relationships at all times and proactively responds to customer service issues. Processes pathology specimens as appropriate. Trains staff as required. Ability to work flexible hours to meet the needs of the department. Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls. Assist in maintaining and cleaning of laboratory equipment, i.e., refrigerators, centrifuges. Follows the established policies and procedures to meet regulatory and accrediting agency requirements. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Responsible for maintaining an active role in the laboratory Quality Improvement Program. Maximizes productivity, customer satisfaction and profitability. Documents specimen quality issues. Adheres to infection control and safety practices and keeps a clean and organized work area. Maintains confidentiality of patient record, hospital and departmental matters at all times. Performs filing of reports and requisitions. Assists with charting and report distribution via telephone, fax, or as appropriate. Reads and understands a Physician's laboratory test order. Schedules Pathologists, Histotechnicians or Transportation Reps as needed. Assists with bone marrow collection and processing. May perform phlebotomy as necessary (must have approved competency on file before completing). Qualifications Education/Training High School Diploma or GED equivalency Licensure/Certification None. Experience Two (2) years of laboratory experience or patient care experience. Current student seeking higher educational degree or certification in a science field, such as nursing, medical technology, pre-med, or related clinical field may be substituted for up to two years of the required experience. Essential Functions Provides support in the areas of patient registration, third party reimbursement requirements and regulations. Maintains department supplies and customer supply orders. Demonstrates knowledge of specimen collection and handling requirements. Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, to include downtime functions, specimen processing, transportation, billing, reference testing and scheduling. Maintains positive customer service relationships at all times and proactively responds to customer service issues. Processes pathology specimens as appropriate. Trains staff as required. Ability to work flexible hours to meet the needs of the department. Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls. Assist in maintaining and cleaning of laboratory equipment, i.e., refrigerators, centrifuges. Follows the established policies and procedures to meet regulatory and accrediting agency requirements. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Responsible for maintaining an active role in the laboratory Quality Improvement Program. Maximizes productivity, customer satisfaction and profitability. Documents specimen quality issues. Adheres to infection control and safety practices and keeps a clean and organized work area. Maintains confidentiality of patient record, hospital and departmental matters at all times. Performs filing of reports and requisitions. Assists with charting and report distribution via telephone, fax, or as appropriate. Reads and understands a Physician's laboratory test order. Schedules Pathologists, Histotechnicians or Transportation Reps as needed. Assists with bone marrow collection and processing. May perform phlebotomy as necessary (must have approved competency on file before completing). Education/Training High School Diploma or GED equivalency Licensure/Certification None. Experience Two (2) years of laboratory experience or patient care experience. Current student seeking higher educational degree or certification in a science field, such as nursing, medical technology, pre-med, or related clinical field may be substituted for up to two years of the required experience.