Telstra Retail: Store Manager MELBOURNE

This is your chance to be part of something big! Join Our Iconic Team at our new Flagship Telstra Store. 

Telstra is launching its first-ever Melbourne Flagship store. A bold step in reimagining what retail can be. More than a store, this is an immersive destination where customers experience technology in a way that’s tangible, personalised and inspiring. Telstra is where you can Define Your Possible - because we’re as committed to our people as we are to our customers. 

And we’re building a team to bring this vision to life… as our Store Manager, you’ll lead from the front and set the standard for performance, customer experience and team culture. 

What You’ll Be Doing: 

• Lead the store end-to-end setting the pace for performance, customer experience and team culture across the flagship environment. 

• Own store performance taking accountability for sales, customer outcomes and operational excellence. 

• Build and develop your team investing in capability, coaching and career growth to create a high-performing team. 

• Deliver Exceptional Customer Experiences. Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one. 

• Be the Go-To Tech Expert. Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions. 

• Achieve and Excel. Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected. 

• Collaborate and Contribute. Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. 

• As part of our flagship team, you’ll help deliver a new kind of retail experience, one that moves beyond transactions to meaningful, memorable moments for every customer.  

What We Offer: 

At Telstra Retail, connection is at the centre of everything we do. Connecting customers to technology, communities to possibilities, and our people to meaningful careers. 

• National Relocation available. To support the success of our Melbourne Flagship, we’re offering relocation opportunities for the right candidates across Australia, helping you make the move and start your next chapter. 

• We support flexibility and choice. With working arrangements, leave options and benefits designed to fit different stages of life, you’ll be backed to find the right balance between work and what matters outside of it.

• Belonging shapes our team culture. You’ll be part of a supportive, inclusive environment where people look out for each other and every contribution is valued. We welcome people from all backgrounds and experiences and are committed to creating a place where everyone feels they belong. 

•  Technology brings our work to life. From the latest devices to industry‑leading networks, you’ll help customers experience technology in ways that genuinely make a difference, supported by the tools and training you need to succeed. 

• Opportunity is everywhere. Whether you’re building new skills, exploring different career pathways or growing within retail and beyond, we support your development through learning, recognition and clear progression. 

Here, you’re not just doing a job, you’re building confidence, connection and a future you can be proud of. This is where you can Define Your Possible. 

What you’ll bring: 

• Strong leadership experience, with a track record of building and developing high-performing teams. 

• Ability to lead a large, fast-paced retail environment and drive results through others. 

• Ability to drive results through others creating clarity, focus and energy to achieve store targets. 

• Great Communication Skills. You’re a natural at connecting with people and making their day better. 

• Solution-Oriented Approach. You enjoy thinking on your feet and tailoring solutions for each customer. 

• Sales Drive. You’re motivated to achieve (and exceed!) sales targets and KPIs. 

• Passion for Learning. You’re eager to grow and develop your skills in a dynamic environment. 

• Resilience and Positivity. You have a can-do attitude, even when things get busy. 

• Customer-Facing Experience. Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest! 

Ready to define your possible with us? Click “Apply Now” to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process. 

Join Us at Telstra Retail: 

Here, you’re part of a team that connects communities, brings technology to life and supports each other every step of the way. We welcome people from all backgrounds and experiences, and we’re committed to creating a place where everyone feels valued, included and able to define their possible. We can’t wait to see what you’ll bring. 

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We strongly encourage First Nations peoples, people with disability, and individuals of all genders, backgrounds and ethnicities to apply. Your unique perspectives and When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.  

We use HireVue as an automated video process to give candidates a flexible and convenient way to complete their interview at a time that suits them. If you need support, email us at DisabilityandAccessibility@team.telstra.com, or call 03 8519 0699 and leave a message, noting your preferred method of contact (can be via your Disability Employment Services provider). Please note only enquiries related to adjustments, disability and accessibility will be answered via this email address.