Regional Vice President Pacific Northwest & General Manager Fairmont Pacific Rim

• Lead and support the regional management team in achieving regional Key Performance Indicators (KPIs)
• Champion a positive employee culture by role-modeling brand values and fostering a consistent culture of accountability and engagement across the region
• Direct the preparation, presentation, and achievement of hotel operating budgets, sales and marketing commercial plans, and capital budgets
• Actively participate in industry associations, community initiatives, and key stakeholder engagement opportunities
• Ensure monthly financial forecasts and regional outlooks are timely, accurate, and aligned with business objectives
• Recruit, develop, mentor, and manage the region’s leadership team to deliver exceptional luxury service while maximizing revenue and profitability
• Lead and support the recruitment and succession planning of senior leadership positions throughout the region
• Conduct regular assessments of leadership talent and organizational capability
• Develop and implement innovative programs in response to market trends and revenue opportunities
• Serve as a spokesperson for the region and an ambassador for the Fairmont brand
• Ensure full compliance with brand operating standards, policies, procedures, and service expectations across the region
• Develop, recommend, implement, and manage annual operating budgets and long-term strategic business plans to achieve revenue and profitability goals
• Safeguard the region’s financial assets through effective administration of policies and procedures related to cash handling, credit, accounts payable and receivable, payroll, and other financial controls
• Ensure compliance with safety, security, and risk management standards to protect guests, employees, and company assets
• Build and maintain strong relationships with ownership groups and key business partners
• Prepare and deliver monthly operational and financial reports and presentations to ownership groups

• 20+ years of hospitality experience and a proven track record in large, complex luxury hotel operations
• Post-secondary education is required
• Experience in leading Forbes Five Star Standards
• Previous experience in a senior leadership role, within a similar luxury hotel brand both internationally and within North America is required
• Proven ability to build and maintain owner relations across multiple owner groups.
• Extensive hotel operations experience with area oversight is required  
• Well-developed capacity for strategic decision-making and a track record of proven results within: guest and employee satisfaction, operational excellence and revenues and profit
• Demonstrated knowledge of budget planning and financial controls required
• Demonstrated financial acumen, capable of providing strong P&L financial leadership and delivering results
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Visible, pro-active, personally involved in the operation with excellent organizational skills
• Responsive, engaged and interactive with proven ability to build strong relationships and manage through influence
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team, with excellent interpersonal and communication skills
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Exemplify the highest standards of honesty, integrity, accountability, respect and discretion
• Detail-oriented person who can tackle complex assignments
• Computer literate in Microsoft Windows applications required
• Ability to travel is required
• Fluent in English

 

Employer & Location Information: 299 Burrard Hotel Limited Partnership

Terms of Employment: Permanent and full time

Salary range: $350,000 - $420,000 CAD plus bonus plan

Benefits: car and housing allowances, extended health benefits and pension, paid vacation