Collection Specialist I

Aon is looking to hire a Collection Specialist I. This is a hybrid position out of our Fort Wayne, IN location, with the 6 months in office for training. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: Analyze and coordinate Collection portfolio to meet Collection and Cancellation guidelines. Recurrent reviews of portfolio performance with management. Provide specialized support by thoroughly reviewing, researching, and resolving accounts to ensure timely and accurate final resolution. Continually seek to improve relationships with Business Units customers and also to improve processes Administer Collection contacts via phone, e-mails, and letters. Analyze Business Units needs as well as coordinate and communicate respectively Correspond with FP&A as necessary on bad-debt reserves. Anticipate workflow issues and volume increases/decreases and keeps management advised. Skills and experience that will lead to success: 1-2 years of commercial collections experience Highly developed communication, interpersonal, and customer service skills Excellent negotiation skills- negotiate and administer exceptions for special payment plans for accounts in default Experience with Microsoft Office suite products Strong decision making skills and initiative to work independently Demonstrate analytics and problem-solving skills Education: High School Diploma or GED required. Associate degree preferred For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $40,000 to $45,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-KH2 #LI-HYBRID 2579270 Aon is looking to hire a Collection Specialist I. This is a hybrid position out of our Fort Wayne, IN location, with the 6 months in office for training. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: Analyze and coordinate Collection portfolio to meet Collection and Cancellation guidelines. Recurrent reviews of portfolio performance with management. Provide specialized support by thoroughly reviewing, researching, and resolving accounts to ensure timely and accurate final resolution. Continually seek to improve relationships with Business Units customers and also to improve processes Administer Collection contacts via phone, e-mails, and letters. Analyze Business Units needs as well as coordinate and communicate respectively Correspond with FP&A as necessary on bad-debt reserves. Anticipate workflow issues and volume increases/decreases and keeps management advised. Skills and experience that will lead to success: 1-2 years of commercial collections experience Highly developed communication, interpersonal, and customer service skills Excellent negotiation skills- negotiate and administer exceptions for special payment plans for accounts in default Experience with Microsoft Office suite products Strong decision making skills and initiative to work independently Demonstrate analytics and problem-solving skills Education: High School Diploma or GED required. Associate degree preferred For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $40,000 to $45,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-KH2 #LI-HYBRID