Manager - IT Product Management

Company:

Marsh

Description:

Job Overview

Responsible for the planning, development, implementation and support of technology solutions for the Business Resiliency Management Department.

In partnership with business leaders identify business needs, define process requirements and systems specifications, and implement the solutions.

A Senior Configurator makes an impact as a seasoned, professional individual contributor, ready to manage projects, work independently, help teammates thrive and collaborate with stakeholders across the company.

Facilitates development of best practice for the delivery of software products.

Responsibilities & Duties

- Develops and configures the applications used by the Business Resiliency Management Department (i.e., Salesforce / Fusion, Everbridge, PowerBI, Mobile App)

- Codes, tests and debugs software programs and meets project plan goals

- Promotes updates to applications following the MMC System Development Lifecycle Methodology

- Works independently to design and develop small technical modules

- Assists with repairing coding problems

- Provides technical support to clients on existing problems escalated as appropriate

- Provides support through help desk; monitors trends and results from technical support calls to advise senior team members on performance of existing systems

- Acts as a technical resource for other analysts on the team

- Works with team to develop project plans and communicate software development plans

Qualifications & Skills

- Subject Matter Experience in Business Resiliency and/or experience in risk management, compliance, or audit roles

- 5 years experience in development and configuration of software primarily including: Salesforce / Fusion and Everbridge

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Strong organizational and project management skills.

- Proficiency with SLDC tools such as JIRA, ADO and Planview

- Language Requirements: Proficient in English

Work Shift: Either European or North America work hours

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.