Customer Advocacy Strategy & Planning Manager

Supports Subaru of America's Customer Advocacy Department (CAD) in setting strategy, shaping communications, and driving organizational excellence. Reports directly to the Vice President – Customer Advocacy and serves as a key member of the CAD leadership team. Leads strategic planning, oversees the Strategy and Communications functions, and ensures alignment across major enterprise initiatives while driving both near-term performance and long-term transformation. Acts as the primary liaison between CAD and enterprise partners, including Information Technology and key cross-functional committees, ensuring alignment, visibility, and execution of strategic priorities.