Fairmont Gold Supervisor

Fairmont Gold Supervisor

Are you reliable, engaging, and passionate about delivering exceptional guest experiences? As a Fairmont Gold Supervisor, you will lead the day-to-day operations of our exclusive Fairmont Gold lifestyle floor, creating personalized and memorable experiences from arrival through departure.

At Fairmont Hotel Vancouver, our exclusive Fairmont Gold lifestyle floor offers a distinctive “hotel within a hotel” experience. Featuring 51 newly renovated guest rooms and our exclusive Fourteenth Floor Heritage Suite Collection, Fairmont Gold provides personalized concierge services, private check-in, an exclusive lounge with daily food and beverage offerings, and elevated amenities.

What’s in It for You

• An inclusive, empowering, and positive workplace where people are at the heart of everything we do
• Competitive pay of $34.01 per hour
• The opportunity to work alongside passionate hospitality professionals dedicated to making the world a more welcoming place
• Complimentary meals during your shift through our Colleague Dining Program
• Comprehensive benefits package including health, paramedical, dental, vision, life, and disability insurance for eligible colleagues
• Company-matched pension plan, with the option to enroll in the Group Registered Retirement Savings Plan for eligible colleagues
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement for a TransLink monthly pass
• Complimentary hotel stay with breakfast for two for newly hired colleagues through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939
• Learning and development programs through our Academies designed to support your professional growth
• Opportunities to make a difference through our Corporate Social Responsibility initiatives

What You’ll Be Doing

• Supervise and lead the daily operations of the Fairmont Gold floor
• Uphold Forbes and Fairmont luxury service standards while ensuring operational excellence
• Foster a positive, collaborative, and guest-focused work environment through professionalism and teamwork
• Coordinate closely with Front Office, Housekeeping, Concierge, and Food & Beverage teams
• Deliver highly personalized, professional, and proactive guest service
• Anticipate guest needs and resolve concerns efficiently and empathetically
• Build strong guest relationships to enhance loyalty and repeat business
• Provide expert concierge recommendations for local attractions, dining, entertainment, and transportation
• Ensure all VIP, special occasion, and loyalty guest preferences are recognized and exceeded
• Review arrivals, departures, reservations, and guest profiles to ensure seamless experiences
• Maintain accuracy in billing, guest records, room assignments, and daily reporting
• Support upselling initiatives and rate integrity to maximize revenue opportunities
• Maintain confidentiality and proper handling of guest information in accordance with privacy standards
• Utilize Opera PMS and Microsoft Office applications for reporting and communication
• Ensure the Fairmont Gold lounge, guest rooms, and public areas consistently meet presentation and cleanliness standards
• Monitor food and beverage presentation, quality, and service execution
• Maintain cleanliness and uphold hotel service standards at all times; follow all departmental policies, procedures, health, safety, sanitation, security procedures, and Leading Quality Assurance or LQA audit standards.
• Respond appropriately to emergency situations and guest incidents
• Participate in mandatory training, orientation, and ongoing development sessions to support operational excellence and compliance
• Perform additional duties as assigned to support smooth operations

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests back to extraordinary experiences at their home away from home.

What We’re Looking For

• Minimum 2 years of luxury hospitality or food & beverage experience with a strong service focus
• Previous supervisory or leadership experience in hospitality, guest services, or premium lounge operations
• Valid Serving It Right certification
• Strong computer proficiency with the ability to manage guest communications and administrative tasks efficiently
• Comfortable using Property Management Systems, Microsoft Office, and digital communication platforms
• Strong administrative, organizational, and data-entry accuracy skills in a fast-paced environment
• Exceptional interpersonal, communication, and conflict-resolution skills
• Strong attention to detail and organizational abilities
• Ability to multitask and remain composed in a fast-paced luxury environment
• Professional presentation and polished communication style
• Strong problem-solving and decision-making capabilities
• Ability to work independently while contributing positively to team success
• Sound judgment, discretion, and confidentiality when handling guest information
• Knowledge of Metro Vancouver attractions, culture, and hospitality offerings
• Strong understanding of luxury guest expectations and service recovery principles
• Ability to work rotating shifts, including early mornings, evenings, weekends, holidays, and peak seasonal periods

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull up to 30 lbs
• Ability to bend, kneel, squat, and navigate stairs or ramps as required

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS