Growth & Patient Engagement Executive (Contact Center)

Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up. This role combines sales, patient engagement, appointment coordination, and customer service , with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs , while ensuring a premium patient experience. What You’ll Do Lead Conversion & Sales ● Convert inbound, WhatsApp, missed calls, and outbound leads into appointments ● Follow up consistently with new, warm, and aged leads ● Present services and packages clearly and close patients confidently ● Handle objections (pricing, timing, insurance, competition) professionally Patient Communication & Support ● Act as the first point of contact across phone, WhatsApp, and CRM ● Provide accurate, clear information on services and treatment options ● Ensure every patient interaction is handled with professionalism and care ● Support resolution of queries, concerns, and follow-ups efficiently Appointments & Retention ● Schedule, confirm, and manage patient appointments ● Reduce no-shows through proactive reminders and follow-ups ● Support rebooking and long-term patient retention CRM & Discipline ● Maintain accurate CRM records and pipeline updates ● Track all follow-ups, outcomes, and patient interactions ● Ensure strong CRM hygiene and data accuracy across all leads ● Support reporting on bookings, conversions, and revenue performance Key Performance Indicators (KPIs) ● Lead response time (speed-to-lead) ● Lead-to-appointment conversion rate ● Appointment show-up rate ● Package / membership conversion rate ● Monthly revenue contribution ● Follow-up completion rate ● CRM accuracy and pipeline hygiene ● Resolution time for patient queries and issues

What We’re Looking For Experience in sales, telesales, customer service, or patient coordination Strong communication and persuasion skills (phone & WhatsApp) Confident handling objections and working toward targets Experience using CRM systems and structured follow-up processes Healthcare, wellness, or clinic experience is a strong advantage Highly organized, proactive, and results-driven mindset Education & Language Bachelor’s degree preferred Native-level English required Arabic is a strong advantage