Lead, Commercial - Shops

Know more about the team

We are looking for a highly-driven and motivated Commercial Team Lead to join our fun, professional and dedicated Shops Department based here in Hong Kong. Our Shops Department oversees the end-to-end grocery and retail partners’ operations and businesses, from partners identification & signing to onboarding & account management. The Shops Strategic Partnerships Department focuses on creating premium experiences for foodpanda's top tier grocery and retail partners. We own the growth and development of these partnerships, striving to achieve and expand our win-win relationship to maximize profitability and client satisfaction. If you are a big fan of online shopping, join us now to make a direct impact and contribute to large-scale success! 
 

Roles & Responsibilities

• Overseeing sales & key account management growth in achieving business objectives;
• Leading the Sales & Key Account Management team to sign retail vendors matching the foodpanda mall overall growth strategy;
• Work closely with top vendors to grow and maximize their business on the foodpanda mall platform, troubleshooting their problems, and achieving win-win results;
• Create and execute new and innovative commercial plans and projects which aligns with our business goals and direction;
• Continuously improve existing processes to drive efficiency;
• Identify, understand and provide insightful ongoing market trends and market & competitor updates;
• Represent & champion the platform and it’s business objectives. Lead the Sales and Key Account Management team to deliver and achieve business objectives by coaching, training, tand uplifting the team.

• More than 5 years of experience and track record in sales, commercial and people management experience;
• Experience in retail, consumer goods startups, or ecommerce industry is an absolute advantage;
• Solid capability of strategic thinking, performance management and financial/budgeting processes;
• Strong capability in building and executing strategy around revenue growth and key accounts performance with a data driven mindset;
• Knowledge in the use of Salesforce preferred
• Passionated, assertive, hands-on, dynamic and with a strong drive;
• Self-motivated and with the ability to motivate others;
• Excellent interpersonal, communication, teamwork and presentation skills;
• Start-up mindset – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required.

What We Offer

• Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
• A vibrant and international team with diverse background
• Steep learning curve in e-commerce & entrepreneurship
• Learning & development programs and skills trainings
• Flexible working hours and agile company with a flat hierarchical structure
• Monthly staff allowance, and corporate discounts including at restaurants, gyms and many more
• Free pandapro - Access to special delivery and dine-in offers
• Agile office environment with a fully-stocked beverage fridge and self-serve beer
• Unlimited paid leave policy

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.