Office Supervisor (Full Time)

Find your calling at Mercy! Under the direction of management and/or vice president and physicians, as applicable, the medical office coordinator coordinates, evaluates and gives direction in the overall day-to-day operations of the work area as assigned. This person will work closely with the manager/administrator with established policies and procedures to achieve goals and objectives. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Located at the MERCY SURGERY CENTER SPRINGFIELD, MO FULL TIME MINIMUM Qualifications: Education: High School Diploma or equivalent is preferred. Licensure: None. Experience: Two years' experience in a healthcare setting and/or supervisory/management experience required. RESPONSIBILITIES include but not limited to: • Compiles the Health System consolidated monthly financial statements and numerous supporting reports and schedules. • Develops and manages capital and operational clinical unit budgets, including monthly variance analysis. • Directs participation in patient satisfaction and office efficiency surveys. • Communicates Press Ganey results with team in a timely manner and takes action to improve upon deficient areas. • Communicates Mercy Service program, MAPS program, and other System materials to staff in a timely and enthusiastic manner. • Communicates and provides leadership to develop a team. • Takes an active role in seeking solutions/answers to stakeholder’s concerns and/or suggestions. • Communicates operational issues to appropriate management/administrators, departments and physicians as needed. • Collects and reviews data for financial and statistical purposes including invoices and statements. • Generates or collects operational financial reports to verify correct charge entries, coding and overall operational reporting. • Coordinates activities such as scheduling, medical records, CPT and ICD-10 coding, charge entry and patient accounts as assigned. • Ensures compliance with regulations and with clinic standards of quality patient care. • Communicates with patients, families, physicians and other employees in a caring and friendly manner; a professional approach is expected. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.