Social Media Manager - Fairmont Mumbai & Roswyn, A Morgans Originals Hotel

• Develop and implement a comprehensive social media strategy to increase brand awareness, engagement, and reach.

• Manage day-to-day operations across platforms such as Instagram, Facebook, LinkedIn, and X (Twitter).

• Create, curate, and schedule visually appealing and brand-aligned content, including images, videos, reels, and captions.

• Coordinate with internal teams (F&B, Spa, Events, Rooms) to highlight property offerings and guest experiences.

• Plan and maintain a monthly social media content calendar.

• Monitor audience engagement and respond to messages, comments, and reviews in a timely and brand-consistent manner.

• Collaborate with influencers and brand partners for campaigns and activations.

• Track performance metrics, prepare monthly reports, and adjust strategies based on insights.

• Ensure compliance with Fairmont and Accor brand guidelines and digital policies.

• Stay current on social media trends, tools, and best practices within luxury hospitality and digital marketing.

• Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.

• 2–4 years of proven experience managing social media for a luxury brand, preferably in hospitality, travel, or lifestyle.

• Strong knowledge of major social media platforms and scheduling tool

Competencies

• Strong leadership and interpersonal skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times