Customer Service Support

SARKK SA , exclusive distribution representative of the Tommy Hilfiger & Calvin Klein brands, is currently looking for: Customer Service Support to our Head Offices in Athens. The Customer Service Support representative will be responsible for delivering exceptional service to our e-commerce customers, acting as the first point of contact for all customer inquiries throughout the shopping journey. Your role focuses on order support, delivery follow-ups, returns, refunds, and customer communication via email, in line with the brand’s reputation for quality and service excellence. Provide thoughtful responses to customer and product inquiries with professionalism, warmth, and efficiency. Monitor order statuses, update customers on order progress, and track deliveries. Coordinate with warehouse & courier partners to ensure timely and accurate delivery support. Assist customers with requests related to returns, refunds, and after-sales care, maintaining clear communication and seamless follow-through. Maintain accurate and up-to-date records of all customer interactions, ensuring structured documentation and actionable insights. Generate concise monthly reporting summaries to support performance tracking and service optimization. Work closely with internal teams, such as logistics and IT, to support seamless order assistance and elevate the overall customer experience. Operate in full alignment with internal procedures, SLAs, and customer service guidelines and best practices in customer interactions, supporting the brand’s premium service, integrity, and consistently elevated standards

Fluency in both English and Romanian , with excellent written and verbal communication skills in both languages. 1-2 years of experience in customer service, ideally within e-commerce or luxury retail environments. Proficiency in general computer usage, with a solid understanding of web technologies. Strong knowledge of Microsoft Excel. Experience with ERP systems is considered an asset. Strong interpersonal and communication skills, attention to detail, problem-solving abilities, and a proactive approach to customer care. Ability to manage multiple requests while maintaining structured follow-up and timely responses.

Competitive Salary Health Insurance Employee Discounts Career Growth Opportunities