o Technical hotline o Technical advice, by phone and email o Answer customer questions and complains o Case processing o Decisions regarding technical inquiries related to equipment o Prepare technical notices for the intranet. o Planning, supervising and generating and maintaining the documentary file referring to maintenance and internal & external calibrations of equipment. o Training o Participate in holding courses, distance learning, and internal/external. o Quality & HSQE o Support in planning audits (internal and external) o Support in internal audits, administrative and on location. o Follow-up on deviations (basically related to equipment) o Participate in external audits, (among other things start-up) o In collaboration with the Technical Manager, ensure that Applus meets requirements for ISO certification. o Support in the preparation/maintenance of internal regulations. o Support to carry out the implementation of the HQSE policy basically related to equipment.

o University graduate preferably in engineering (Electric, mechanics or electronic) o Proficient in Office 365 o Minimum of 3-5 years of technical department experience. Experienced user in Microsoft Office tools o English and Arabic speaking and writing

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