Partner Support Specialist

We are looking for a proactive and detail-oriented Partner Support Specialist to join our team. In this role, you will be the first point of contact for our partners (restaurants/merchants), ensuring their operations run smoothly by resolving issues quickly, maintaining high service quality, and driving continuous improvement. This role is ideal for someone with a strong quality mindset , excellent problem-solving skills, and a passion for delivering outstanding partner experiences.

Minimum 1 year in customer/partner support, account coordination, or operations. Confident troubleshooting skills. Strong written and verbal communication in English (additional local language(s) a plus); able to simplify complex issues. Organized, detail-oriented, and calm under pressure. Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM, and basic spreadsheets for case notes and reporting. Willingness to work shifts, evenings/weekends, and local holidays on a rotation as the business requires. Strong quality mindset. Ability to manage multiple tasks and prioritize effectively; ticket queues and chat/phone channels.

Be part of a fast-paced, impact-driven environment Opportunity to grow into advanced support or quality-focused roles Work closely with cross-functional teams to improve partner experience