Cards and Payment Systems Senior Associate

Cards & Payments Systems Senior Associate

📍 Baghdad, Iraq

We are looking for a proactive and detail-oriented Cards & Payments Systems Senior Associate to join our IT team. This role focuses on supporting banking applications related to cards, payments, and transaction processing, ensuring smooth operation and timely issue resolution.

🔹 Key Responsibilities

• Monitor and support the operation of cards and payments systems and related banking applications
• Ensure system availability, stability, and performance 24/7
• Investigate and resolve issues related to failed or pending transactions and transfers
• Perform routine system checks, monitoring, and maintenance activities
• Handle incidents and service requests from branches and departments within defined SLAs
• Coordinate with development, infrastructure, cybersecurity teams, and external vendors
• Participate in projects related to cards, payments, and AML systems
• Ensure compliance with cybersecurity standards, policies, and regulatory requirements
• Document issues and resolutions in ticketing systems (e.g., Jira)
• Support UAT testing for system updates and new services

 

🔹 Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 1–3 years of experience, including at least 1 year in a similar role
• Familiarity working with various operating systems
• Experience with banking systems, transactions, or payments environments is preferred
• Familiarity with ISO 20022 and ISO 8583 standards is a plus

🔹 Skills & Competencies

• Strong analytical and problem-solving skills
• Effective communication and coordination abilities
• High attention to detail and accuracy
• Ability to work under pressure and handle critical incidents
• Innovative mindset and continuous improvement orientation