Customer Support Specialist

Join SEEK's dynamic team as a Customer Support Specialist, where you'll service our Account Executive portfolios playing a pivotal role in delivering exceptional experiences to SEEK's managed customer portfolios. Working closely with Account Managers, you'll become a trusted point of contact for our top tier customers. You will foster strong relationships while ensuring seamless communication with key internal and external stakeholders across the business.

This position sits within ANZ Sales and APAC Enablement in the Commercial division, reporting to the Manager, Customer Support. You will collaborate with external clients, internal Sales teams, Finance, Customer Success Managers, and Product Teams. Success in this role means making a real difference to SEEK's premium customers while developing your career in an innovative, client-focused environment.

Key Responsibilities: 

• Deliver personalised service that exceeds client expectations and reinforces SEEK's premium offering
• Identify, troubleshoot, and resolve customer technical queries including recruitment software partner issues
• Handle hirer inquiries covering technical queries, site issues, education, and billing management
• Build and maintain strong relationships with clients as their dedicated point of contact
• Partner closely with Account Managers, Customer Success Managers, and Technical Support Teams
• Deliver custom reporting requirements and work within agreed OKRs and SLAs
• Maintain clear communication and set service expectations throughout resolution processes

Skills and Experience 

• Strong interpersonal skills with ability to build rapport and maintain professional relationships
• Demonstrated ability to represent client interests while balancing business objectives
• Customer focus mindset with passion for delivering premium service
• Advanced written and verbal communication skills with ability to articulate technical information
• Exceptional time management and prioritisation skills with attention to detail
• Advanced Microsoft Office skills
• Team player approach in fast-paced environments

Permanent Perks
At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
• Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
• The opportunity to work from anywhere for up to 4 weeks per financial year
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Tailored career development planning (including Education Assistance Program)
• Free income protection insurance
• Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more
• Frequent events including sports days, annual Christmas party, hackathon, and trivia
• Free kick-start breakfast every morning and fresh fruit available all day in our offices
• Casual dress – every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.