Variable Sales Manager

Dealership:

L0405 Suburban CDJR Farmington Hills

What You'll Do

• Sales Process Management
• Ensure salespeople are engaging directly with the customer and engage directly with customer themselves.
• Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
• Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
• Customer Engagement
• Ensure all customers greeted promptly in a professionally and friendly manner.
• Address and resolve customer concerns promptly and professionally.
• Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
• Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
• Track ad sourcing by communicating with customers to identify what brought them to the store.
• Help customers choose protection packages for their vehicle by presenting all products and their benefits.
• Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.
• Submit deals to bank electronically using appropriate dealer system.
• Enter transactions accurately into ADP and bank approval systems.
• Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.
• Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
• Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied)
• Obtain all appropriate licensing within 90 days from date of hire.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – ability to use mathematics to solve problems.
• Basic computer skills