**This position is fully on-site based out of our Headquarters in Tulsa, OK**

Job Description: Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.

Job Duties

Act as primary customer contact for incoming technical issues
Gather required information and log into ticketing system
Implement known solutions from Helpdesk Support Center
Processes common workflows
Escalate incidents beyond tier 1 support

Qualifications

Education: A+ Certification Preferred
Experience: 1+ years of relevant experience
Familiarity with Autodesk products is a plus
Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
Recommended Skills: Microsoft Office Proficiency, Naturally Organized