Cards and Payments Officer

About Eziway Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed. The Role This is a detail-driven, process-focused role sitting within our Salary Packaging Operations team. As Payments & Cards Officer, you'll keep the daily rhythm of Eziway's payment processing and card management running smoothly — accurately, on time, every time. If you're someone who takes pride in precision and thrives in a structured environment, this role is for you. How You'll Work Reporting to the Salary Packaging Manager, you'll work closely across: Cards Team — Day-to-day card operations, cancellations, exceptions and card stock management Salary Packaging — Payment processing, reconciliation and resolving discrepancies IT & Software — System queries, card provider ticketing and troubleshooting Clients & Employers — Responding to payment and card enquiries within 24 hours

What You'll Own A defined set of daily and ongoing responsibilities — real ownership from day one. Daily Payments — Process employer deposits, payment batches and bank reconciliation before midday Card Management — Cancellations, exceptions, reactivations and malfunctions end-to-end Card Stock — Monitor stock, order renewals and track dispatch via Australia Post Superannuation & Novated — Generate super files and process weekly novated lease finance payments EML Disbursement — Monitor the account, resolve issues and run balance reports Client Enquiries — Respond to payment and card queries by phone and email within 24 hours What We're Looking For Experience in an administration, payments or accounts role Strong attention to detail with accurate data entry and reconciliation skills Confident communicator, comfortable handling client and employer queries professionally Highly organised with the ability to juggle multiple tasks to tight daily deadlines Proficient in Microsoft Office Suite with strong numerical skills

What's in it for you A 35 hour week, 9-5 - because your time outside work matters too Work close to home, skip the city traffic Free onsite parking, one less thing to think about A team that actually feels like a team Genuine career growth in a business that's still scaling Access to an Employee Assistance Program