Front Desk Supervisor

Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests. 

• Hire, supervise, train, evaluate work performance, and administer counseling for staff members. 
• Prepare the weekly work schedule and maintain time and attendance records. 
• Respond quickly and accurately to guest inquiries regarding hotel procedures and property information. 
• Resolve customer complaints or disputes. 
• Able to perform duties of a Hotel Clerk as needed. 
• Possess knowledge of room rates, types, availability, hotel policies, and procedures. 
• Utilize computer system for various front desk and office procedures. 
• Maintain strict accountability of guest coupon books. 
• Ensure departmental adherence to applicable company and regulatory policies. 
• Other related projects and/or duties as assigned by management. 
• Three (3) years of experience as a front desk clerk. Supervisory experience preferred. 
• Able to use the company’s software systems for hotel management, etc. 
• Must have excellent customer service, communication, and interpersonal skills. 
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. 

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.