Customer Support & Ground Operations Specialist

hoper is the global gateway for helicopter travel: from short transfers and skyline tours to private charters in the world’s most iconic destinations. From Los Angeles and Dubai, to the French Alps and the Greek Islands, travelers can book flights from trusted operators instantly — all wrapped in hoper’s seamless, reliable, and refreshingly smooth online experience. hoper started as the first scheduled helicopter airline in Greece, where island-hopping was long, tiring, and exclusive. We made it effortless, scenic, and accessible. Now we’re scaling that vision worldwide. As a result we're focused on three business lines: i) Shared Flights and ii) Private/on-demand charters and iii) Sightseeing Flights. About the Role We are looking for a proactive and organized Specialist to join our team. In this role, you will assist in delivering excellent customer service, while taking on additional responsibilities to support the operational needs of the company. This is an ideal opportunity for someone eager to learn about the aviation and travel industries, with a hands-on role that combines customer service and operational tasks. Key Responsibilities Provide prompt and courteous assistance to customers via phone, email and live chat. Support customers in booking seats online, modifying reservations, and handling cancellations or changes. Oversee the operational coordination of flight bookings, ensuring efficient execution across all stages of the customer journey. Act as the primary liaison between pilots, ground operations staff, and external partners for scheduling, transfers, and flight execution. Monitor and communicate operational updates, schedule changes, and service adjustments in a timely and professional manner. Requirements Language Skills : Fluency in English and Greek is required; additional languages are a plus. Tech Skills : Proficient in Google Workspace; familiarity with CRM tools (e.g., , Zendesk) and online booking platforms is advantageous. Organizational Skills : Strong multitasking abilities with a detail-oriented and proactive mindset. Problem-Solving Skills : Capable of thinking on your feet and handling dynamic situations effectively. Flexibility : Willingness to work flexible hours, including weekends and holidays, as needed. Ethos : Demonstrates empathy, humility, and a willingness to learn. Benefits Competitive salary and benefits. A unique opportunity to build an innovative tech-enabled service with potential for huge impact in Greece and beyond. A fun and collaborative work environment (that is truly hybrid in terms of work location) that promotes and supports personal growth. If you are enthusiastic about aviation, customer service, and operations, and are ready to take on a multifaceted role in an exciting startup, we’d love to hear from you!