Key Account Manager-Bessemer, AL

Key Account Manager – Join the Ōnin Team!

Who We Are
At The Ōnin Group, we don’t just fill jobs — we create opportunity and empower people. As a Best Places to Work company, we invest in your success with industry-leading benefits, development programs, and a culture that values leadership, collaboration, and innovation.

About the Role
We’re looking for a strategic and people-focused Key Account Manager to lead and support a large onsite staffing program. In this role, you’ll oversee onsite operations, strengthen partnerships across the client organization, and serve as the bridge between recruiting, onsite teams, and leadership.
You’ll play a critical role in shaping the teammate experience — from onboarding through retention — while driving program performance, engagement, and compliance.

What You’ll Do

• Lead and support the overall onsite management program and onsite team

• Serve as the primary liaison between recruiting teams, onsite leaders, and client stakeholders

• Oversee the new hire experience, including onboarding, orientation, and early retention
   

Program Performance & Trend Analysis

• Analyze turnover daily and identify trends through exit interviews and data insights

• Partner with recruiting, onsite leaders, and senior management to address concerns and implement solutions

• Develop, implement, and maintain retention strategies using technology and onsite engagement

• Manage communication playbooks and leverage SenseHQ to address issues proactively
  Maintain and analyze Check-Up programs to identify emerging trends
   

Client & Stakeholder Engagement

• Build trust and expand relationships throughout the client organization

• Proactively grow market share by identifying new opportunities across the campus

• Prepare and lead meetings with client leadership, supported by data and insights

• Develop customer-facing reports, dashboards, and recommendations
  Prepare and manage Quarterly Business Reviews (QBRs) in partnership with branch teams

Collaboration & Continuous Improvement

• Serve as the connector between Ōnin teams and client managers to improve processes and performance

• Partner with internal support teams including IT, Marketing, HR, and Strategic Growth

• Support and enhance New Hire Orientation programs

• Provide weekly, monthly, quarterly, and annual performance updates to internal leadership

Compliance & Workplace Standards

• Ensure compliance with federal, state, and local employment laws, including ADA and EEO regulations

• Maintain confidentiality and accurate documentation across employee matters

• Support inclusive workplace practices and fair treatment

• Partner with HR and leadership to uphold workplace safety and labor standards
   

Ideal Candidate

• 1–3 years of experience in HR, employee relations, or team support roles

• Proven ability to lead, mentor, and influence teams

• Strong communication skills across all levels of an organization

• Highly organized with excellent time management and execution skills

• Comfortable driving change and navigating fast-paced environments

• Strong critical thinking and problem-solving abilities

• Working knowledge of employment law and HR best practices

• Proficient in Microsoft Office, Google Apps, and quick to learn new systems

• Experience working in manufacturing or warehouse environments
   

Why Join Us?
At The Ōnin Group, we empower our employees through our Employee Stock Ownership Plan (ESOP), ensuring you share in our success. Our benefits include:

• Competitive bonuses and commission structure

• 401(k) with 3% match

• Medical, dental, and vision insurance

• Paid vacation & holidays

• Tuition reimbursement

• Free counseling and legal services

• Health savings and dependent care accounts

• Employee discount programs

• Professional development opportunities, and more
   

If you’re ready to lead with purpose, build strong partnerships, and create opportunities for others, apply today to be a part of The Ōnin Group!