In Room Dining Server

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

 

WHAT YOU WILL BE DOING:                                                         

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Prepare station in anticipation of the day’s business.
• Stock work areas with china, silver, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Check VIP list.
• Clean work areas.
• Set trays to standard.
• Deliver orders on a timely basis.
• Retrieve trays on a timely basis.
• Ensure quality of food & beverage being delivered and communicate with Manager and Kitchen.
• Prepare, set up, deliver and service amenities.
• Replenish as needed.

ADDITIONAL REQUIREMENTS:                                            

• Long hours sometimes may be required. 
• Medium  work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and date, and basic arithmetic functions.
• Good wine knowledge, knowledge of food handling and sanitation helpful.

EDUCATION

• High school diploma required and/or experience in a hotel or a related field preferred.

TOOLS AND EQUIPMENT       

• Telephone
• Cash register/Computer
• Tables
• Hot Boxes
• In Room Dining Cart

PHYSICAL REQUIREMENTS

• Long hours sometimes may be required. 
• Medium  work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

MENTAL REQUIREMENT

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and date, and basic arithmetic functions.

The salary rate is USD $12.25