Senior Citrix Support Engineer

About This Role

Your Role & Main Responsibilities

The Flight Services Infrastructure Team is looking for a Citrix Engineer to join our service operations team and support our continued stability.

Main responsibilities

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I nstall, configure, and maintain our Citrix infrastructure and related components.

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Plan, test, and implement software and firmware updates in the various Citrix components as well as the underlying operating system s .

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Introduce automation where possible to improve team ’s efficiency (i.e., Patching automation, self-provisioning services, etc.)

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Support, add, and/or improve Citrix monitoring to ensure the farm is always healthy

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Perform common farm administration tasks, like publishing applications, securing/managing access, auditing logs and license usage, etc.

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Create and maintain Citrix Farm documentation and related processes.

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Participate in an on-call rotation, performing troubleshooting activities and implementing necessary fixes to restore stability .

Required skills & requirements

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BS/BA degree in Computer Science, Technology Management, or Information Systems preferred

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5 + years of proven work experience managing a Citrix environment

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Citrix Virtual Apps and Desktops 7 Advanced administration or Citrix Certified – virtualization (CCA-V, CCE-V, CCP-V)

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Citrix ADC certified (i.e., CCA-AppDS)

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Citrix Virtual Apps and Desktops Service on Citrix Cloud

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Experience with Citrix Cloud, Director, and ADM (NetScaler MAS)

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Good knowledge of Windows server and Active Directory

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Understanding of basic Network components

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Experience with data analysis and troubleshooting

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Strong communication skills in English, written, and verbal

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Must be able to work with an international team spanning multiple offices around the world

Additional desired skills

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Experience using AWS Platform (preferable AWS Certified Cloud Practitioner or better)

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Terraform knowledge

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Experience with CI/CD pipelines (preferable Azure Devops Pipelines and Ansible)

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Experience with Zabbix Monitoring

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Understanding of ITIL and ITSM frameworks

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Experience with change management processes and tools ( preferably ServiceNow)

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Ability to work , learn new applications , and resolve issues quickly.

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Ability to clearly document and explain symptoms and solutions to complex problems.

Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at rh-hr@cae.com .