Credit Investigator

Credit Investigator

As a Credit Investigator at Equifax, you will be responsible for resolving customer requests, being the key point of contact between the client and consumer. The Credit Investigator position is responsible for acting as a liaison between the client, consumer, and Equifax by resolving customers’ requests. Individual contributors with complete investigations and issue updated or corrected reports to clients. To do this, you will use various methods of investigation including telephone interviews, email contacts, web-based research, faxing contacts, and researching data repositories such as ACRO and eOSCAR. Credit Investigators will interview consumers via telephone, update trade information and contact sources for trade, and fulfill employment verifications. In addition, you will analyze source data to ensure compliance with office and customer specifications. A certain degree of latitude is required within the ability to perform all investigative reports. The Equifax Mortgage Services environment is fast paced and time sensitive. With this in mind, you will need to exercise some independent judgment through a variety of investigative tasks.

What you'll do

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You will Perform credit-based research tasks ranging from the navigation of automated systems, conducting online research, and performing conference calls between consumers and creditors

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Operate a diverse range of tasks, moving between processes with the mentorship of management

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You will perform clerical, phone, operational or manual work

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You will validate/complete and document requested data through phone, fax or email contact

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Perform document review and audit

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Identify and troubleshoot issues within own scope of work

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You will effectively process raised or rushed tasks

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Provide timely and professional communication to supervisors and management

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Demonstrate an ability to prioritize tasks appropriately

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Dedicatedly seeks new assignments to enhance skill set and knowledge base

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Has already or has demonstrated the potential to gain an understanding of Equifax’s operational objectives and product offerings

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Accept stretch assignments provided by management.

What experience you need

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Ability to perform multiple tasks at the same time

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Excellent Customer Service skills

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Excellent interpersonal, oral and written communication skills

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Preferred at least one-year experience in a high-volume processing center

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Experienced with Microsoft Office platform (Word, Outlook, and Excel)

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Ability to handle a high volume of work and work under deadlines

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Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems

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Preferred experience within call center environment

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location

USA-Des Moines

Function

Function - Fulfillment / Operations

Schedule

Full time