Senior Casualty Claims Representative, Long Haul Trucking

At Intact, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

As Canada’s largest provider of property and casualty insurance, we’re not only leading our industry, but we’re redefining what it means to work for it. As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.

Here’s where you enter the story. We’re looking for an experienced Senior Claims Representative to help get our customers back on track, so they can focus on what matters to them most.

Your Job

As a Senior Claims Representative within our Long Haul Trucking team, you will be responsible for investigating complex insurance claims to ensure a prompt and fair settlement. Your experience and expertise in claims will help you deliver outstanding customer service while analyzing and acting decisively based on the facts. Your natural ability to negotiate, influence, prioritize, be proactive and think creatively on your feet will help you thrive in our collaborative and energetic culture.

Here are a few ways you'll make a difference

• The ability to investigate, analyze, evaluate, quantify and report on losses with high level of complexity
• Within established authority limits, able to negotiate effective settlements of claims, attend courts proceedings, mediations and settlement meetings
• Knowledgeable of insurance case law and regulatory changes while being available as a mentor, role model and technical resource for others
• Identify process improvement needs and recommend changes to enhance the quality and efficiencies of the day to day processes within our teams
• Work well with Defence and Plaintiff counsels alike with the goal of resolving the file in a timely manner on all levels of claims
• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
• Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements
• Conduct investigations and identify additional information such as independent medical examinations, customer medical or employment history required to clarify and/or justify a claim
• Collect reports and statements to determine liability and coverage
• Ability to clearly document cases and meet any or all legislative requirements
• Develop and present training materials as required

Your Skills

• Strong analytical skills, detail-oriented and organized
• Minimum of 5-7 years in an Intermediate or in a similar Senior Casualty position
• Ability to multitask and juggle competing priorities
• Completed or actively pursuing CIP designation
• A college diploma or a university degree is a strong asset
• Bilingualism is considered a definite asset

Here are a few reasons why others have joined our team

• An award-winning, inspiring workplace that supports its people and recognizes great work (Canada’s Top 100 Employers, Aon Platinum Best Employers, LinkedIn Top Company, Glassdoor Best Place to Work & Top CEO, Indeed Top-Rated Workplaces)
• Stimulating, challenging projects to help you grow your skills and career
• Flexible working options i.e. a commute free day, work from home options
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A casual ‘dress for your day’ culture that encourages you to be yourself
• A $350 annual wellness account that promotes an active lifestyle

Closing Statement

We are an Equal Opportunity Employer

At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

This posting closes on April 1, 2021.

#LI-ONTARIO

Indeed Sponsored

IN-ON