Entry Level Casualty Claims Representative, Long Haul Trucking

At Intact, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

As Canada’s largest provider of property and casualty insurance, we’re not only leading our industry, but we’re redefining what it means to work for it. As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.

Here’s where you enter the story. We’re looking for an Entry Level Casualty Claims Representative to help get our customers back on track, so they can focus on what matters to them most.

Your Job

As an Entry Level Casualty Claims Representative for our Long Haul Trucking team, you will be responsible for investigating and settling less complex insurance claims to ensure a prompt and fair settlement. You will provide quality service and ensure prompt and equitable settlement of claims in line with Corporate policies and standards. Your natural ability to negotiate, influence, prioritize, be proactive and think creatively on your feet will help you thrive in our collaborative and energetic culture.

Here are a few ways you'll make a difference

• Document the claim file by collecting and securing appropriate reports and statements from appraisers, third party adjusters, claimants, insureds, witnesses, police, and any other pertinent experts to determine liability and coverage. Analyze the information gathered, interpret insurance policy wordings, determine coverage, and assess damage and/or liability. Determine when sufficient information has been gathered to close the investigation.
• Investigate losses with low complexity. Evaluate each claim, establish reserves and ensure prompt and equitable settlements in line with Corporate policies and standards. Develop action plans for conducting investigations including arranging for independent medical examinations, securing prior medical and/or employment history, determine contacts, interviews and/or other information to clarify and justify the claim.
• Maintain current knowledge of insurance products as well as investigation techniques and services. Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness. Determine and/or establish key measures to monitor personal productivity and technical quality.
• Provide quality service to external or internal customers. Answer queries relating to investigations and the claims process. Maintain effective communication channels with claims departments and liaise with adjusters, experts, management, and other claims representatives on technical and administrative issues. Maintain productive business relationships with service providers. Monitor performance of external vendors to ensure compliance with professional and corporate standards.

Your Skills

• A minimum of 1-year experience in a customer service environment
• Computer literate
• Strong analytical skills, detail-oriented and organized
• Ability to multitask and juggle competing priorities
• Pursuing your Chartered Insurance Professional (CIP) designation
• Knowledge of appropriate provincial legislation is an asset
• A college diploma or a university degree is a strong asset

Here are a few reasons why others have joined our team

• An award-winning, inspiring workplace that supports its people and recognizes great work (Canada’s Top 100 Employers, Aon Platinum Best Employers, LinkedIn Top Company, Glassdoor Best Place to Work & Top CEO, Indeed Top-Rated Workplaces)
• Stimulating, challenging projects to help you grow your skills and career
• Flexible working options i.e. a commute free day
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A casual ‘dress for your day’ culture that encourages you to be yourself
• A $350 annual wellness account that promotes an active lifestyle

Closing Statement

We are an Equal Opportunity Employer

At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

This posting closes on March 30, 2021.

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